Bar & Guest Experience Lead, Luxury Hotel Opening

TipTopJob; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

TipTopJob is seeking an Assistant General Manager or Bar Manager for a prestigious Central London opening in a luxury five-star hotel group. You will lead the bar operation, shaping the service culture from day one and partnering with hotel colleagues to deliver an exceptional guest experience.

The role requires hands-on leadership, a passion for service, and strong commercial awareness to drive sales and profitability.

Qualifications

• Leadership and guest-focused service experience in premium settings.
• Strong team management and staff development capabilities.
• Good commercial awareness with a track record of driving sales.

Responsibilities

• Oversee smooth operation with emphasis on bar and guest experience.
• Lead, inspire and develop a high-performing team.
• Drive exceptional service standards across all guest touchpoints.
• Be hands-on, visible and set the tone from the front.
• Collaborate with the wider hotel team to deliver outstanding guest experience.
• Support the opening of the venue and establish procedures and standards.
• Drive sales, upselling and commercial performance.
• Assist with recruitment, training and development of the team.
• Manage rotas, staffing levels and costs.
• Maintain presentation, service and compliance standards.

Skills

Leadership

Customer service

Commercial awareness

Team management

Sales experience

Job description

TipTopJob is seeking an Assistant General Manager or Bar Manager for a prestigious Central London opening in a luxury five-star hotel group. You will lead the bar operation, shaping the service culture from day one and partnering with hotel colleagues to deliver an exceptional guest experience.

The role requires hands-on leadership, a passion for service, and strong commercial awareness to drive sales and profitability.