Bar Assistant / Bartender - British Airways Concorde Lounge

BaxterStorey; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Bar Staff to join their team at a prestigious location. This role involves delivering exceptional service, ensuring guest satisfaction, and maintaining high hygiene standards. The company values inclusivity and growth, offering extensive training and development opportunities. If you thrive in a collaborative environment and are passionate about hospitality, this is the perfect opportunity to showcase your skills and be part of a team that values every interaction.

Benefits

28 Days holiday including bank holidays

Birthday off

Volunteering days

Enhanced maternity leave

Free meals on shift

Bespoke training opportunities

Pension and life insurance

Discounts on Perkbox app

Wellbeing hub

Cycle to work scheme

Qualifications

• Passion for food and customer service.
• Ability to work collaboratively in a team.

Responsibilities

• Serve food and beverages to guests in a friendly manner.
• Provide excellent customer service by being attentive.
• Collaborate with staff for smooth operations.

Skills

Customer Service

Teamwork

Food Safety Knowledge

Problem Solving

Education

Experience in a similar role

Job description

Company Description

Title: Bar Staff

Location: Heathrow Airport, Terminal 5, Concorde Lounge

Salary: £14.41

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary Carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional, and efficient? Then this is the role for you. At BaxterStorey, we believe every interaction is an opportunity to create a lasting impression. We are looking for a Bar Staff who strives to exceed expectations at every turn.

We support our team in an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training and guarantee a good work-life balance.

If you are a Bar Staff who thrives on delivering extraordinary experiences and loves working in a collaborative team, we would love to hear from you!

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner, addressing needs and requests efficiently
• Customer Service – provide excellent service by being attentive and responsive to guests’ needs
• Teamwork – collaborate with staff to ensure smooth operations and a safe, inclusive environment
• Adherence to Regulations – comply with health and safety and food service guidelines
• Cleanliness – maintain hygiene standards in kitchen and dining areas

Qualifications

• Passion for food and/or customer service
• Ability to work collaboratively in an inclusive team
• Solution-oriented approach to challenges
• Experience in a similar role is a plus
• Knowledge of food safety and sanitation practices
• Alignment with BaxterStorey’s core values

Additional Information

For nearly 20 years, we have created exceptional spaces, menus, and teams across various locations, ensuring customers enjoy the hospitality experience they deserve. We seek the brightest and best to join us and support your career development.

Our commitment to our people means learning is a core part of your experience. Join us and be part of the food revolution!

BaxterStorey Values

• Always Visionary: Strive for better, lead the way, blaze your own trail
• Wholeheartedly Positive: Be upbeat, motivating, and inspiring
• Creatively Collaborative: Embrace differences, work together to improve
• Forever Conscious: Protect the planet and support communities

Interested? Even if you don’t meet all requirements, we’d like to hear from you. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We are committed to equity, diversity, and inclusion, aiming for a truly representative workforce. Join us and bring your unique perspective to our team.