Bar Assistant

Play to the Crowd; Winchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Theatre Royal Winchester is seeking a Bar Assistant to provide outstanding service at the theatre bar during events and performances. You will serve pizzas, snacks and drinks, maintain cleanliness, and help drive sales while adhering to licensing laws and safety procedures.

This role may require daytime and evening shifts on a rota, and applicants must be 18 or over. Previous bar experience is desirable, with a passion for the arts and a collaborative team spirit.

Qualifications

• Strong communication skills with customers and team members.
• Excellent customer service skills.
• Ability to maximise sales.
• Able to work flexible hours on a rota system including evenings and weekends.
• Clear and friendly manner.
• Ability to work under pressure.
• Team player.
• Initiative.
• Honesty and integrity.
• Good numeracy and literacy skills.
• Availability throughout December.

Responsibilities

• To serve all customers in a friendly, professional, courteous and time conscious manner.
• Endeavour to upsell and promote the charity’s products and visiting companies' merchandise.
• Ensure the bars, foyer and public areas are kept clean and tidy before, during and after opening hours and to undertake cleaning duties as required.
• Ensure Front of House and bar areas comply with health and safety guidelines, and undertake training in this area.
• Prepare and serve pizzas, a range of snacks, as well as hot and cold drinks.
• Maintain stock levels and rotation behind bars and storage areas.
• Ensure licensing laws (e.g., no under-18 service) are upheld at all times.
• Handle cash, stock and equipment in an accurate and secure manner.
• Understand and participate in the theatre's emergency and safety procedures.

Skills

Communication

Customer service

Sales

Flexible hours

Team player

Under pressure

Initiative

Honesty & integrity

Numeracy & literacy

Availability in December

Job description

Bar Assistant

Job Description

Job description and person specification

• Job title:Bar Assistant
• Reports to:Bar Team Leader, Hospitality and Social Enterprise Manager, and Duty Manager during showtimes

Applications will be reviewed on submission and candidates may be contacted prior to the closing date.

Job purpose

To provide outstanding service in terms of efficiency, knowledge, presentation and customer care, whilst maximising sales throughout Theatre Royal Winchester's bar. This role may be required to work both daytimes and evenings on a rota basis.

Theatre Royal Winchester's bar serves specialist coffee, teas, pizzas and snacks during event hires and when there are performances within the theatre's auditorium. The bar services the pre‑show & interval drinks and ice‑creams.

Please note that due to licensing laws we are only able to consider applications from those 18 years of age or over.

Knowledge & experience

Essential

• Strong communication skills with both customers and team members.
• Excellent customer service skills.
• Ability to maximise sales.
• Able to work flexible hours on a rota system including evenings and weekends.
• Clear and friendly manner.
• Ability to work under pressure.
• Team player.
• Initiative.
• Honesty and integrity.
• Good numeracy and literacy skills.
• Availability throughout December.

Desirable

• Previous bar and/or food preparation experience.
• Barista trained with knowledge of specialist coffee.
• Experience using tills.
• Experience working in an arts venue.
• Cash handling skills.
• Understanding of health and safety within a customer facing environment.

Personal qualities

• Passion for the arts.
• Imagination and creativity.
• Confidence in working with a diverse range of people.
• Willingness to learn.

Principal responsibilities

Customer service and sales

• To serve all customers in a friendly, professional, courteous and time conscious manner ensuring the best level of customer service.
• Endeavour to upsell and promote the charity’s products and visiting companies' merchandise at every opportunity.
• Ensure the bars, foyer and public areas are kept clean and tidy before, during and after opening hours and to undertake cleaning duties as required.
• Ensure the Front of House and bar areas comply with health and safety and environmental health guidelines, and undertake appropriate training in this area.
• Prepare and serve pizzas, a range of snacks, as well as hot and cold drinks.
• Maintain stock levels and rotation behind bars and storage areas.
• Ensure all licensing laws such as preventing service to under 18s are maintained at all times.
• Ensure all purchases are served and recorded through the tills using the procedure shown.
• Handle cash, stock and equipment in an accurate and secure manner.
• Comply fully with the charity’s management in the event of discrepancy.
• Act as an information point for customers.
• To understand, and actively participate in the implementation of the theatre's emergency and health and safety procedures and policies.

General

• Champion the organisation's values and act as an advocate for the organisation with the public and key stakeholders.
• Adhere to organisational policies and procedures and carry out all tasks to the highest standards in accordance with best practice.
• Actively support the organisation's action plans in respect of inclusion and equality.
• Comply with the company's health and safety policy at all times.
• Participate in training and other forms of staff and team development.
• Undertake such other tasks as are agreed with the management of Play to the Crowd.

Play to the Crowd is an equal opportunities employer. We welcome applications from candidates of all backgrounds, cultures, and experiences, and accept job‑share proposals.