Bar Assistant

Serco Limited; Essex; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Holiday allowance

Pension scheme

Internal courses

Wellbeing support

Discounts

Volunteer day

Employee networks

Job summary

Serco Limited is seeking a Bar Assistant at Lilleshall National Sports Centre. You will deliver welcoming customer service, prepare and serve drinks, and support daily bar operations, contributing to a positive guest experience.

The role involves flexible hours, including weekends, and offers an hourly rate with excellent benefits. You will be part of a team focused on safety, cleanliness, and high service standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused approach with high service standards.
• Able to work flexibly, including weekends.
• Reliable and proactive, works well in a team.
• Experience in customer-facing environments desirable.
• Level 2 Food Safety qualification desirable.

Responsibilities

• Deliver excellent customer service to guests in a friendly and professional manner.
• Prepare and serve drinks safely and efficiently per procedures.
• Handle customer transactions accurately and responsibly.
• Maintain a clean, safe and compliant bar environment.
• Support venue operations and assist colleagues as needed.
• Help create a positive experience that keeps customers returning.

Skills

Customer service

Interpersonal skills

Cash handling

Teamwork

Flexibility

Food safety awareness

Education

Level 2 Food Safety

Job description

Bar Assistant

Location: Lilleshall National Sports Centre, TF10 9AT
Hourly Rate: £10.85 to £12.71 plus excellent benefits
Schedule: Permanent, Casual hours with a flexible approach to working patterns, including weekends.

Ready to impact a better future?

As a Bar Assistant in our Citizen Services team, you'll help create a welcoming environment for guests by delivering excellent customer service, preparing and serving drinks, and supporting the smooth day-to-day running of the bar. Your work has purpose, helping ensure every customer enjoys a positive and memorable experience.

Our work touches lives every day, and this role plays an important part in delivering world-class service. By maintaining high standards of cleanliness, safety, and customer care, you'll contribute to a positive impact on communities while helping create an environment colleagues and customers can take pride in.

What you'll do as a Bar Assistant

• Deliver excellent customer service to guests in a friendly and professional manner
• Prepare and serve drinks safely, efficiently, and in line with operational procedures
• Handle customer transactions accurately and responsibly
• Maintain a clean, safe, and compliant bar environment
• Support the efficient operation of the venue and assist colleagues where required
• Help create a positive experience that keeps customers returning

Does this sound like you?

• Strong communication and interpersonal skills
• A customer-focused approach with a commitment to high service standards
• Ability to work flexibly, including weekends
• Reliable, proactive, and able to work effectively as part of a team
• Experience in a customer-facing environment is desirable
• Level 2 Food Safety qualification is desirable

What we offer

• 20 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.