Bar and Waiting Team

Lounge; Truro; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular hospitality brand in Truro is seeking a Front of House Team Member to create a welcoming environment for guests. The role involves adapting communication styles to meet various customer needs while working collaboratively with the team. Ideal candidates should possess a passion for hospitality, strong communication skills, and a drive to overcome challenges. This position offers numerous perks including shared tips, discounts, and opportunities for personal development.

Benefits

Tips shared across the team

Paid breaks

Staff food on every shift

50% off food and drinks

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Best staff parties

Emotional support via the Licenced Trade Charity

Power over your pay with Wagestream

Company pension scheme

Long service awards

Career progression opportunities

Qualifications

• Passion for hospitality and a natural talent in customer service.
• Good communication skills to build rapport.
• Ability to overcome challenges and work under pressure.

Responsibilities

• Make customers feel welcome and comfortable.
• Adapt style and approach based on customer needs.
• Work with management and the team to ensure customer satisfaction.

Skills

Customer service

Communication

Self-motivation

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram