Bar and Waiting Team

The Lounges; Saffron Walden; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular restaurant chain in Saffron Walden is seeking a Front of House Team Member to ensure customers feel welcome and comfortable. You will adapt to various customer needs while working collaboratively with the management team. Ideal candidates will bring energy, a passion for hospitality, and excellent communication skills. The role offers competitive perks including shared tips, paid breaks, and a generous discount on food and drinks.

Benefits

Tips shared equally

Paid breaks

Staff food on shifts

50% off food and drinks

28 days holiday pro rata

Incentives and competitions

Christmas and Boxing Day off

Great staff party

Emotional and practical support

Wagestream pay

Company pension

Long service awards

Career progression opportunities

Qualifications

• Energy and personality, we can teach you the rest.
• Natural talent and passion for hospitality.
• Driven and relentless in overcoming challenges.
• Good communication skills to build rapport.
• Self-motivator able to work under pressure.

Responsibilities

• Make customers feel welcome and comfortable.
• Adapt style based on customer needs.
• Work with management and team to ensure satisfaction.

Skills

Energy and personality

Natural talent for hospitality

Good communication skills

Self-motivated

Ability to build rapport

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

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