Bar and Waiting Team

The Lounges; Ilkley; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading company in the hospitality sector seeks a Front of House Team Member to provide excellent service to a diverse clientele. The role involves making customers feel welcomed in a lively and dynamic environment with opportunities for personal development and career growth. Benefits include paid breaks, staff meals, and discounts from day one.

Benefits

Tips shared equally across the team

Paid breaks

Staff food on every shift

50% discount on food from day one

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Company pension scheme

Opportunities for personal development

Qualifications

• Bags of energy and personality
• Natural talent and passion for hospitality
• Good communication skills

Responsibilities

• Deliver exceptional customer service
• Work with management and team to ensure customer satisfaction
• Adapt style for diverse customers

Skills

Hospitality

Communication

Self-motivation

Customer rapport

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable. You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram