Bar and Waiting Team

The Lounges; East Grinstead; On-site; GBP 18,000 - 24,000; Full time

Job summary

A hospitality company in East Grinstead is looking for a Front of House Team Member to create a welcoming atmosphere for customers. You will engage with guests, adapting your approach to different situations while working closely with the team. Ideal candidates will have a passion for hospitality and strong communication skills, along with the ability to handle challenges positively. Competitive perks including tips, discounts, and personal development opportunities are offered.

Benefits

Tips shared equally across the team

Paid breaks

Staff food on every shift

50% off food and drinks

28 days holiday

Competitions and incentives

Christmas and Boxing Day off

Best staff party

Emotional and practical support

Power over your pay with Wagestream

Company pension scheme

Long service awards

Opportunity for personal development

Qualifications

• Natural talent and passion for hospitality.
• Driven and relentless in overcoming challenges.
• Ability to build rapport and trust.

Responsibilities

• Make every customer feel welcome and comfortable.
• Adapt style and approach based on customer needs.
• Deliver excellent service and ensure customer satisfaction.

Skills

Energy

Passion for hospitality

Good communication skills

Self-motivator

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram