Bar and Waiting Team

Loungers plc; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic hospitality business in Birmingham is seeking a Front of House Team Member to provide exceptional customer service. You'll need a passion for hospitality, good communication skills, and the ability to adapt to different customer needs. This role offers a supportive work environment with shared tips, paid breaks, and a generous discount on food. Join us for a vibrant career in a fast-growing company that values personal development.

Benefits

Tips shared equally across the team

Paid breaks

Staff food on every shift

50% discount on food

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Staff party events

Emotional support via Licenced Trade Charity

Company pension scheme

Long service awards

Personal development opportunities

Qualifications

• Passion for hospitality and ability to adapt to customer needs.
• Driven to overcome challenges while maintaining service quality.
• Great communication and rapport-building skills.

Responsibilities

• Make customers feel welcome and comfortable.
• Adapt service style based on customer needs.
• Deliver exceptional experiences during shifts.

Skills

Natural talent for hospitality

Good communication skills

Self-motivator

Bags of energy

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram