Bar and Waiting Team

The Lounges; Balsall Heath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality chain in Balsall Heath is looking for a Front of House Team Member to create a welcoming atmosphere for customers. You will adapt your approach based on individual customer needs and work closely with management and the team to ensure great service. The ideal candidate has a passion for hospitality, energy, and excellent communication skills. Enjoy perks such as shared tips, paid breaks, and discounts from day one.

Benefits

Shared tips on hours worked

Paid breaks

Staff food on every shift

50% off food and drinks

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Employee support via charity

Pay flexibility with Wagestream

Company pension scheme

Long service awards

Career progression opportunities

Qualifications

• Natural talent and passion for hospitality.
• Driven and able to overcome challenges.
• Good communication skills and ability to build rapport.

Responsibilities

• Make customers feel welcome and comfortable.
• Adapt style and approach to different customer needs.
• Collaborate with management and team for successful shifts.

Skills

Energy

Communication skills

Passion for hospitality

Ability to build rapport

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram