Bar and Waiting Staff - Bourton-On-The-Water

Marston's PLC; Lower Halstock Leigh; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

30% off at pubs, restaurants, and 0hot

Reliable hours contract

£4.50 meal deal on shift

Flexible and part-time hours

DNA apprenticeship programmes

Health Screening Discounts

Long Service Awards

Gym Discounts

24-hour GP helpline

Mortgage Advice and support

Licensed Trade Charity support

Friendly and lively atmosphere

Job summary

Marston's PLC is seeking Bar and Waiting teammates to join our pubs. Whether new to hospitality or experienced, you’ll learn via our DNA training app and internal career pathways, becoming the face of our pubs with a vibrant, welcoming atmosphere.

You’ll take orders, serve, upsell, and contribute to a brilliant guest experience while supporting the team and pursuing long-term career growth across our venues.

Qualifications

• No prior hospitality experience required; training provided.
• Strong customer service and communication skills.
• Willingness to learn and progress through DNA career pathways.
• Ability to work as part of a friendly, diverse team.

Responsibilities

• Take orders and serve customers at the bar and tables.
• Upsell food and drinks to boost sales.
• Provide brilliant customer service and a welcoming atmosphere.
• Support the wider team as needed.
• Develop skills through on-the-job training and apprenticeships.

Skills

Customer service

Upselling

Teamwork

Flexibility

Hospitality mindset

Job description

We're on the lookout for new Bar and Waiting teammates to join our team! New to hospitality? You won't be for long! Make a name for yourself in one of our pubs. Our Bar and Waiting teams are at the heart of it all, right where the magic happens. It's not just a shift on the bar. It's mastering the best pint. It's not just delivering delicious, quality food. It's about creating those happy, memorable moments that leaves our guests coming back for more. Whether you're an expert now or you're just starting out, we're here to help you become your absolute best. We'll give you the skills you need via our internal career pathway (DNA) including access to our innovative app-based training. As part of our Bar and Waiting team you'll: Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that's what you're after)

What comes next is up to you: Whether you'd like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all. We'll also support you through our internal career pathway (DNA) with the goal of becoming a supervisor.

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

What you get from us

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support