Bar and Waiting Staff

Marston's PLC; Ilminster; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

30% off at pubs, restaurants, and all

Reliable hours

Meal deal £4.50

Flexible hours

DNA Apprenticeships

Health screening discounts

Long Service Awards

Gym discounts

GP helpline

Mortgage advice

Apprenticeships

Friendly atmosphere

Charity support

Job summary

Marston’s PLC in the United Kingdom is looking for Bar and Waiting teammates to join our pubs. It’s about delivering great drinks and food, and creating memorable moments for guests.

You’ll learn via our DNA training app, start with no experience or grow existing skills, with flexible, part-time or full-time hours and a clear career pathway toward supervision.

Qualifications

• No formal hospitality experience required; full training provided via DNA app.
• Strong customer focus and ability to upsell to guests.
• Willingness to work flexible shifts and weekends.

Responsibilities

• Take orders, serve drinks and food, and upsell where possible.
• Provide friendly, memorable customer service at all times.
• Support the wider team and adapt to busy pub environments.
• Participate in internal career pathways and training initiatives.

Skills

Customer service

Upselling

Teamwork

Flexible hours

Job description

We’re on the lookout for new Bar and Waiting teammates to join our team!

New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs.

Our Bar and Waiting teams are at the heart of it all, right where the magic happens. It’s not just a shift on the bar. It’s mastering the best pint. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leaves our guests coming back for more.

Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best. We'll give you the skills you need via our internal career pathway (DNA) including access to our innovative app-based training.

As part of our Bar and Waiting team you’ll:

Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionateabout providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you:

Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

We'll also support you through our internal career pathway (DNA) with the goal of becoming a supervisor.

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.