Bar and Waiting Apprenticeship

Mitchells & Butlers plc; Billericay; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

33% discount across brands

20% discount for friends & family

Wagestream access

Further qualifications supported

Gym membership discounts

Team socials

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers plc is seeking a Hospitality Team Member (Apprenticeship) in the UK. You will learn on the job, supporting front-of-house operations while developing customer service and product knowledge.

The role includes a Level 2 apprenticeship over 15 months, with training delivered at work and online, plus mentoring and career progression opportunities. You will earn hourly rates based on age: £10.85 for 18–20 year olds and £12.71 for 21+ year olds, with a strong employee benefits

Qualifications

• No prior experience required; friendly, helpful manner welcomed.

Responsibilities

• Greet guests warmly and communicate service cycle, products, and any offers.
• Provide personalised recommendations based on guest preferences.
• Remember guest preferences to build rapport and encourage return visits.
• Ensure guests are enjoying their meals and address feedback through surveys.
• Deliver fast, friendly service and handle queries or complaints professionally.
• Coordinate with the team to maintain a supportive environment and assist others.
• Attend team meetings and share insights to improve service.
• Keep front of house, outdoor, and toilet areas clean and tidy.
• Complete in-house training and e-learning modules as assigned.
• Adhere to brand standards, licensing laws, and company policies.

Education

Hospitality Team Member Level 2 Apprenticeship

Job description

Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.

As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.

Responsibilities:

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Participate and contribute to team meetings, offering your valuable insights.
• Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.
• Always adhere to brand standards, licencing laws and all company policies and procedures.

You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.

At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!

What your apprenticeship includes:

• You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents).
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

Benefits for Mitchells and Butlers staff:

• Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
• A massive 33% discount across all our brands.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Discounts on gym memberships.
• Team Socials - work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Wage will be:

• 18-20 year olds: £10.85 per hour
• 21+ year olds: £12.71 per hour

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.