Bar and Wait Roles

Marylebone Cricket Club (Catering); London; On-site; GBP 100,000 - 125,000; Part time

Job summary

Join the Food & Beverage team at the prestigious Lord's Cricket Ground! We are looking for enthusiastic individuals for a Bar & Wait role, where you will provide exceptional customer service and create memorable experiences for guests during a busy cricket season. Flexible hours are offered with complete training for all positions.

Benefits

London Living Wage

Paid Training

Flexible Work Schedule

Progression Opportunities

Fun Team Culture

Qualifications

• Ability to deliver exceptional customer service with a smile.
• Good communication skills and willingness to engage with customers.
• Flexible and reliable team player with a proactive attitude.

Responsibilities

• Completing room setup & breakdown and serving food and beverages.
• Providing a warm welcome to customers and responding to their needs efficiently.
• Maintaining high presentation standards and complying with health and safety procedures.

Skills

Communication

Team Player

Customer Service

Flexibility

Food and Drink Knowledge

Job description

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Would you like the opportunity to work at Lord's, the Home of Cricket and the most famous cricket ground in the world?

Marylebone Cricket Club (MCC) is looking for enthusiastic individuals to join our Food & Beverage team ahead of another busy cricket season at Lord's.

Lord's is a sports and events venue where the best wants to perform, both on and off the field. We take pride in our reputation for providing some of the finest food and service within the sports industry.

Are you someone who can be attentive to our guests, go the extra mile and create unforgettable memories?

If you believe you have what it takes to join our team, then we would love to hear from you!

Our Values

EXCELLENCE

• Striving for excellence in every aspect of the MCC’s operations.
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors.
• From the world-class cricket schedule to the maintenance of Lord’s Cricket Ground, we aim to drive forward the game of cricket.

TEAMWORK

• Creating a cohesive and supportive environment to create shared goals and responsibilities.
• Success in our team performance benefit all who come to Lord’s.
• By valuing teamwork at MCC we create a positive and inclusive environment.

INTEGRITY

• Striving for honesty, fairness and ethical conduct in all aspects of cricket.
• Integrity, both on and off the field of play, is at the heart of MCC.
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch.

The bar & waiting role involves:

• Completing room setup & breakdown
• Attending briefings
• Providing a warm and friendly welcome to customers
• Serving food and beverages with the highest standard
• Effectively and efficiently responding to customer queries and needs
• Enhancing the customer experience when the opportunity arises and going above and beyond
• Learning and retaining product knowledge that can be confidently passed on to customers
• Acting as an ambassador for the prestigious Lord's brand
• Maintaining our high presentation standards
• Adhering to uniform standards
• Following correct procedures regarding room setup and breakdown
• Always Complying with Health and Safety procedures

Additional information:

Zero hours Casual Worker Agreement, offering flexibility.

We welcome applications for this Bar & Wait role from candidates with any of the following skills or experience: Bar, Retail, Hospitality, Events, Front of House, Bar Tender, Retail, Waiter.

• Team player who is flexible and reliable
• Ability to deliver exceptional customer service with a smile
• Good communication skills and someone happy to speak to customers to offer recommendations and information
• Ability to work well under pressure in a fast-paced environment and thrive on a challenge
• Willingness to learn about the food and drinks served, including allergens
• Good food and drinks knowledge
• Take pride in contributing to the enjoyment of our guests
• A high standard of personal presentation and hygiene
• Hardworking and proactive in solving issues and queries that may arise

About Company

#LoveLords

MCC and Lord’s are renowned worldwide and are synonymous with excellence, prestige and providing exceptional experiences to all who visit us, and it’s the team at Lord’s that makes that happen.

Throughout the year, we recruit for seasonal-based casual roles, that play a crucial role in delivering great cricket experiences for all.

DE&I

MCC is committed to ensuring that cricket is a game for all, and that Lord’s is a Ground where everyone feels welcome.

We want MCC to be an organisation that welcomes all manner of lifestyles and perspectives, that embraces diversity and fosters inclusion. As a Club we are committed to delivering progressive plans to ensure that Lord’s is accessible to all.

• London Living Wage (plus holiday pay).
• No experience needed (Full & paid training provided).
• Progression & Promotion opportunities.
• Casual work with excellent flexibility.
• Involvement in the event and being part of the cricket atmosphere!
• Fun team culture and social possibilities.