Banqueting Supervisor

Four Seasons Hotels and Resorts; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Four Seasons Hotels and Resorts as a Banquet Supervisor in a luxurious setting, where you will lead the Banquet team to ensure high-quality service delivery. This hands-on position involves training and managing staff, planning operations, and providing excellent guest experiences in a stunning location.

Benefits

Highly competitive remuneration package

Free Shuttle Bus transport from local towns/stations to the hotel

Guest Experience Program, including an overnight stay with breakfast

Employee Travel Program with complimentary nights

Excellent Training and Career Development opportunities

28 days holiday per annum including bank holidays

Group Personal Pension Plan

Bupa Dental Insurance after 1 year of service

Access to Wagestream – a salary advance benefit

Discounted Gym Membership

Uniform and free meals on duty

Employee Recognition Programmes and more

Qualifications

• Previous experience in Banqueting or a related role, with at least 1-2 years in a supervisory or management position.
• Strong knowledge of Banqueting standards.

Responsibilities

• Train, evaluate, lead, and motivate team members.
• Maintain high standards of guest service and handle feedback.

Skills

Leadership

Communication

Problem Solving

Attention to Detail

Job description

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About Four Seasons Hampshire

Discover the charm of Four Seasons Hotel Hampshire, nestled within a restored 18th-century manor set against the tranquil backdrop of the English countryside. Located just 10 minutes from the town of Fleet and Farnham and 45 minutes from London, the grounds span over 500 acres and the hotel offers a varied selection of restaurants focusing on use of local produce, banqueting for 200 and 24-hour room service.

About the role

Banquet Supervisors lead the team of Banquet Servers in set-up, break down and service of all Banquet functions. This is a hands-on role, working with the team, and in constant liaison with both onsite and external Event planners, in order to produce the most incredible events.

What you will do

• Train, evaluate, lead, motivate.
• Coach all employees in the Hotel’s banqueting operation to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
• You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• You should be able to describe and ensure quality of all food items, ingredients, and preparation methods.
• Provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
• Control staffing and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• You will attend regular operational meetings to ensure effective coordination and partnership between departments.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Work collaboratively and professionally with co-workers and supervisors.

What you will bring

• Previous experience in Banqueting or a related role, with at least 1-2 years in a supervisory or management position.
• Strong knowledge of Banqueting standards,
• Excellent leadership and communication skills.
• Ability to motivate and manage a team in a fast-paced environment.
• Attention to detail and a commitment to high standard of service.
• Ability to handle guest feedback and resolve issues in a professional and efficient manner.
• Flexibility to work varied shifts, including weekends and holidays.
• Basic computer skills

Benefits

• Highly competitive remuneration package
• Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
• Guest Experience Program, including an overnight stay with breakfast
• Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
• Excellent Training and Career Development opportunities
• 28 days holiday per annum including bank holidays (increasing based on length of service)
• Group Personal Pension Plan upon completion of three months’ service
• Bupa Dental Insurance after 1 year of service
• Opportunities to build a successful career with global potential
• Access to Wagestream – a salary advance benefit
• Discounted Gym Membership
• WeCare Employee Well Being Platform
• Uniform and free meals on duty
• Employee Recognition Programmes and more!!