Banquet Captain

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; High Street, Penarth; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Capitol Kempinski Hotel Singapore is seeking a Banquet Captain to lead service at meetings, weddings, conferences and events. You will ensure rooms are set per event order, brief staff, and coordinate with multiple departments to deliver exceptional guest experiences.

In this role you will monitor service flow, manage guest requests, and support setup and breakdown of banquet venues, while upholding Kempinski standards and brand values.

Qualifications

• Warm, pleasant, confident personality with a strong work ethic and good interpersonal skills.
• Strong command of English.
• Proficiency in Microsoft Office applications.
• Minimum 1 year of hotel operations experience, preferably in Events or Banquet.
• Ability to work effectively in a fast-paced environment.
• Knowledge of Health and Safety rules and procedures.
• Basic audio-visual knowledge, with troubleshooting ability.

Responsibilities

• Support banquet operations for meetings, weddings, conferences, events, and other functions.
• Ensure all function rooms are set up per event order, floor plan, and client requirements.
• Brief banquet staff on service standards, event details, timing, menu, and responsibilities.
• Coordinate with Sales, Kitchen, Stewarding, Front Office and other departments for event execution.
• Monitor service flow, buffet presentation, and replenishment during events.
• Handle guest requests, complaints, and last-minute changes professionally and promptly.

Skills

English proficiency

Interpersonal skills

Customer service orientation

Organizational skills

Attention to detail

Tools

Microsoft Office

Audio-visual knowledge

Job description

SCOPE

Reporting to the Banquet Supervisor/Banquet Manager, the Banquet Captain is responsible for serving food and beverages to guests while ensuring that the banquet is managed efficiently. The Banquet Captain is expected to deliver courteous, professional, efficient, and flexible service in line with the hotel’s standards and Kempinski’s DNA values, with the goal of encouraging sales and maximizing guest satisfaction.

OVERALL OBJECTIVES

• Support the banquet operations for meetings, weddings, conferences, events, and other functions.
• Ensure all function rooms are set up according to the event order, floor plan, and client requirements.
• Brief banquet staff on service standards, event details, timing, menu, and responsibilities.
• Support service quality throughout events to ensure guest satisfaction and smooth operations.
• Coordinate with Sales, Kitchen, Stewarding, Front Office, and other departments for event execution.
• Inspect room setup, cleanliness, equipment, table arrangements, and service ware before and during events.
• Handle guest requests, complaints, and last-minute changes professionally and promptly.
• Support the setup and breakdown of banquet venues before and after events.
• Monitor food and beverage service flow, buffet presentation, and replenishment.
• Maintain accurate event records, logs, and feedback reports.
• Assist in controlling banquet supplies, equipment, and inventory.
• Ensure all event operations comply with hotel policies and brand standards.

Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly, and confident personality with a strong work ethic and good interpersonal skill
• Strong command of English
• Proficient in Microsoft Office applications
• Minimum of 1 year of work experience in hotel operations, preferably in the Events or Banquet Department
• Ability to work effectively in a fast-paced environment
• Knowledge of Health and Safety rules and procedures
• Basic audio-visual knowledge, with the ability to troubleshoot common issues (an advantage)