Banking Representative - Orpington (Fixed-term Contract)

Metro Bank; Orpington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading community bank in Orpington is seeking a Banking Representative to provide exceptional customer service and build strong relationships. You will support the store's objectives by being a brand ambassador and ensuring compliance with regulations. The role is a fixed-term contract and requires excellent attention to detail. Competitive salary and benefits offered.

Benefits

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Career advancement opportunities

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Understanding of risks associated with the role and their implications.

Responsibilities

• Provide exceptional service and personalized products to customers.
• Work as part of a team, prioritizing tasks based on demand.
• Act as a brand ambassador for the community.

Skills

Customer relationship building

Attention to detail

Proficiency in Microsoft Office

Customer service experience

Job description

We are proud to have won the "Most Loved Workplace" award! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen, and included. We are advocates of a diverse and inclusive workplace, consistently seeking the most qualified candidates from a wide range of diverse communities.

Role: Banking Representative

As a Banking Representative, you will interact with our customers as the 'face' of Metro Bank, displaying sound knowledge of our products and services and delivering exceptional customer service.

What you will do:

1. Be at the forefront of customer interactions, providing exceptional service and personalized products and services tailored to customer needs.
2. Work as part of a team, prioritizing tasks based on customer demand and store objectives.
3. Act as a brand ambassador in the community, supporting the store to be the number one community bank.
4. Stay updated on regulatory and non-regulatory training and changes to ensure compliance and fairness in all transactions.

As a bank, risk is inherent in all our operations. We value individuals who demonstrate accountability, have excellent attention to detail, and prioritize the well-being of our customers, colleagues, and Metro Bank.

Working Arrangements & Training:

This position is a fixed-term contract until 30th September 2026. Metro Bank Orpington working hours are Monday - Friday, 8:45 am - 5:15 pm, and Saturdays, 8:15 am - 4:30 pm. We are currently hiring for 37.5 hours per week, across 5 days.

What you will need:

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• Prior experience in finance or banking is not always required, but experience in handling customer service queries and operating in environments with controlled processes is essential.

We offer a competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement are also provided. Upon completion of training, you will receive a salary uplift.