Banking Representative - Luton

Metro Bank; Luton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community-focused bank is seeking a Banking Representative in Luton to provide exceptional customer service and personalized banking products. You will work closely with customers, contributing to team objectives and serving as a brand ambassador in the local community. Strong customer relationship skills are essential, along with attention to detail and a collaborative spirit. This role offers a competitive salary and comprehensive benefits including health care and career advancement opportunities.

Benefits

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Life assurance

Colleague discounts

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Meticulous attention to detail, even under pressure.
• Understanding of the risks associated with the role.

Responsibilities

• Interact with customers as the 'face' of the bank.
• Provide personalized products and services to meet customer needs.
• Work collaboratively as part of a team.

Skills

Customer relationship building

Attention to detail

Computer skills

Customer service experience

Tools

Microsoft Office

Job description

We are proud to have won the "Most Loved Workplace" award! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace, consistently seeking the most qualified candidates from a wide range of diverse communities.

As a Banking Representative, you will:

1. Interact with customers as the 'face' of Metro Bank, demonstrating sound knowledge of our products and delivering exceptional customer service.
2. Be at the forefront of customer interactions, providing personalized products and services to meet their needs.
3. Work collaboratively as part of a team, prioritizing tasks based on customer demand and store objectives.
4. Serve as a brand ambassador in the community, supporting the store to be the number one community bank.
5. Stay informed about regulatory and non-regulatory training and changes to ensure compliance and fairness in all transactions.
6. Demonstrate accountability, attention to detail, and prioritize the well-being of customers, colleagues, and Metro Bank in all operations.

Working Arrangements & Training: Metro Bank Luton operates Monday - Friday, 8:45am - 5:15pm, and Saturdays, 8:15am - 4:30pm. We are currently hiring for 37.5 hours per week across 5 days.

Requirements:

• Ability to build strong customer relationships in a fast-paced environment.
• Meticulous attention to detail, even under pressure.
• Understanding of the risks associated with the role and their implications for yourself and customers.
• Proficiency in computer skills, including Microsoft Office.
• Experience in customer service and operating in controlled processes is essential, prior finance or banking experience is not mandatory.

We offer a competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement are also provided. Upon completing training, you will receive a salary uplift.