Banking Representative - Colchester

Metro Bank; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading community bank is seeking customer-focused individuals to provide exceptional service in Colchester. You will work collaboratively in a dynamic environment, supporting customer needs with tailored solutions. Ideal candidates will have a passion for customer relations and will thrive within a fast-paced setting. This role offers comprehensive training and opportunities for career growth, along with a competitive salary and benefits package.

Benefits

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Strong ability to build customer relationships.
• Proven capability to handle customer service queries.
• Understanding of regulatory compliance and its importance.

Responsibilities

• Provide exceptional customer service and personalized products.
• Work as part of a team to meet store objectives.
• Keep up with training to ensure compliance.
• Maintain attention to detail under pressure.

Skills

Exceptional customer service

Teamwork

Attention to detail

Strong customer relationships

Computer proficiency

Adaptability in fast-paced environments

Tools

Microsoft Office

Job description

Responsibilities

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will be a brand ambassador in the community, supporting the store to be the number one community bank.
• You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficiency in computer skills, including a working knowledge of Microsoft Office.
• Capability to deliver outstanding customer experiences within a fast-paced environment.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.

Working arrangements & Training

Metro Bank Colchester working arrangements are Monday - Friday, 8:45am - 5:15pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.

Benefits

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.