Banking Job - Mandarin Speaking Senior Associate Mortgage - London - ww

People First Team Japan/ピープルファーストチームジャパン; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Mandarin Speaking Senior Associate Mortgage to join their Glasgow team. The ideal candidate will have native Mandarin proficiency and a strong background in mortgages. This role involves ensuring customer satisfaction, maintaining compliance, and fostering long-term relationships. A degree in finance-related fields and a CeMAP qualification are essential for consideration.

Qualifications

• Degree educated in Finance, Economics or Accounting.
• CeMAP Qualification is required.
• Experience in Marketing or Banking is preferred.

Responsibilities

• Be responsible for customer inquiries and escalate accordingly.
• Maintain customer relationships and cross-sell products.
• Ensure compliance with internal policies and regulations.

Skills

Mandarin

Problem Solving

Analytical Skills

Attention to Detail

Commercial Awareness

Customer Service

Education

Degree in Finance, Economics or Accounting

CeMAP Qualification

Tools

MS Office

Job description

Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:

Your New Job Title: Mandarin Speaking Senior Associate Mortgage

Please click for similar jobs

The Skills You'll Need:Mandarin to native level, Mortgage related experience, CeMAP qualified is preferred.

Your New Salary:Depending on experience.

Location:Glasgow

Office Based

Perm

Start:ASAP

Working hours:35 hours

To be successful in this role our client has said it is essential that candidates:

• have Mandarin to native level
• have Mortgage related experience
• are happy to work in Glasgow

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

• Be responsible for customer inquiries
• Implement customer contact strategy
• Identify potential opportunities of sales and implement marketing strategies
• Develop long term relationships with customers
• Assist in on-going CDD review
• Conduct and maintain KYC compliance requirements
• Update and maintain accurate client/credit files
• Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements
• Provide excellent customer service
• Process new accounts and mortgage applications, closure of accounts, change of customers’ information
• Maintain customer relationship and cross-selling relevant products and services
• Promote the Bank’s products in the target local business and commercial markets
• Support with MI reporting and KPI tracking related work
• Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
• Support with system testing and maintenance
• Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD)

The Skills You'll Need to Succeed:

• Degree educated in Finance, Economics or Accounting
• CeMAP Qualification is required
• Experience in Marketing or Banking is preferred
• Knowledge of Retail Banking Products and processes is preferred
• Commercial awareness
• Good problem solving skills
• Good analytical skills
• Attention to details
• Highly organised
• Proficient in MS Office (Word, Excel and PowerPoint)
• Team player
• Excellent English and Mandarin communication skills

Please follow us on Linkedin:https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.