Banking Job-Cantonese speaking Customer Service Representative, Banking (12 Months Temps)- rj

People First Team Japan/ピプルファストチムジャパン; London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is looking for a Cantonese speaking Customer Service Representative to provide excellent service within a banking environment. Candidates must be fluent in Cantonese and English, with prior customer service experience in the banking sector preferred. This is fully on-site for 12 months, with the potential to become permanent. Join a diverse team and make a positive impact on customer satisfaction.

Qualifications

• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• Customer Service / KYC experience in Banking / Finance sector required.

Responsibilities

• Provide cashier services and handle cash accurately.
• Deliver quality customer services in accordance with bank policy.
• Adhere to compliance and risk management guidelines.

Skills

Fluent Cantonese

Fluent English

Customer service experience

Knowledge of banking

Good Communication and Interpersonal Skills

Job description

Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news:

Your New Job Title: Cantonese speaking Customer Service Representative, Banking (12 Months Temps)

Please click for similar jobs

The Skills You'll Need:Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller

Your New Salary:up to £34k depending on experience

Location:London

Job Status:Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance

To be successful in this role our client has said it is essential that candidates:

• are fluent in Cantonese
• have Customer Service / KYC experience in Banking / Finance sector
• are happy to take on a 12-month job
• are happy to work fully on site

If that means this job isn't a match for you please view our other vacancies for one that may be a better fit.

Summary:

• To provide all cashier services and handle cash accurately.
• To provide existing and potential customers the best experience at the Bank.
• To provide quality customer services in accordance with the Bank's policy and procedures.
• To recognise customers' needs and develop new business for the Bank to achieve sales target.
• To support all designated areas within the branch operations where service or assistance is required.

What You'll be Doing:

Process

• To accurately complete or input data and made amendment on screen and records.
• To maintain Clear Desk policy.
• To keep clear records of transactions/processes.
• To exercise due diligence and care in handling transactions.

People

• To ask for help and support where necessary.
• To maintain good team work and work relationship with colleagues and other departments.

Customer

• To have full understanding of the products and services before selling it to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• To ensure customers made aware of all the product details by signing the agreement.
• Resolve customers' queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

The Skills You'll Need to Succeed:

• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.
• Good Communication and Interpersonal Skills
• Able to deliver tidy, neat and accurate work output.
• Effectively organize the assigned work and manage the time to meet the standards or goals established for the job.

Please follow us on Linkedin:

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more jobs from People First Multilingual in London, your Language recruitment specialists.