Banking Customer Service Advisor – Dunmurry

Honeycomb; Belfast; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading Northern Ireland bank is seeking a Customer Service Administrator to support day-to-day operations. Responsibilities include data processing, customer query management, and maintaining accurate records. The ideal candidate will have strong PC skills, prior administrative experience, and a detail-oriented mindset. This position offers a hybrid working model with great team support and amenities.

Benefits

Hybrid working

Free parking

Fully equipped canteen

Qualifications

• Proven experience in an administrative role.
• Skilled in using internal IT systems.
• Must be comfortable handling customer queries.

Responsibilities

• Accurately input and process data across systems.
• Manage important documentation with care.
• Handle customer queries professionally via phone and email.

Skills

Strong PC skills

Attention to detail

Customer communication

Team collaboration

Tools

Excel

Word

Job description

Honeycomb is delighted to partner with a leading Northern Ireland bank in the search for multiple Customer Service Administrators. This is a fantastic opportunity to join a well-established financial institution on a temporary, ongoing basis, with the potential for long-term extension. Enjoy the benefits of hybrid working, a supportive team environment, and excellent on-site amenities - including free parking and a fully equipped canteen. This role is based in Dunmurry.

The Role

As a Customer Service Administrator, you'll play a key role in supporting day-to-day operations by providing efficient, accurate administrative and customer service support to one of Northern Ireland's leading banks.

Your responsibilities will include:

• Accurately inputting and processing data across internal systems
• Scanning and managing important documentation
• Handling customer queries via phone and email with professionalism and care
• Maintaining accurate records and filing systems
• Preparing and reviewing documents and spreadsheets
• Supporting general administrative tasks including mail handling, document preparation, quality checks, and basic system maintenance

The Person

You are detail-oriented, proactive, and enjoy working in a supportive team environment. You take pride in delivering high-quality work and great service to internal and external stakeholders.

Essential:

• Strong PC skills and confidence using Excel, Word, and internal IT systems
• Previous experience in an administrative role
• Comfortable communicating with customers and third parties over the phone
• High level of accuracy and attention to detail
• A positive, can-do attitude and a willingness to support team goals

Desirable:

• Previous experience in the banking or financial services sector

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 96 20 70 50. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. *Please note that due to the current climate it is not possible for us to contact candidates who are not meeting the specific requirements for this role. We are receiving an exceptionally high number of applications at present which is not allowing us to call everyone individually. We thank you in advance for your understanding.*