Banking Customer Experience Specialist

HSBC; Taunton; On-site; GBP 21,000 - 26,000; Full time

Job summary

HSBC is seeking a branch-based customer facing professional to serve as the first point of contact for customers. The role focuses on delivering high quality, personalised and friendly service while efficiently processing cash withdrawals and deposits.

The position emphasizes treating customers fairly, meeting challenging targets, and encouraging utilisation of direct channels where appropriate. HSBC values inclusive workplaces and aims to support diverse candidates throughout recruitment.

Qualifications

• Deliver Service Excellence and Efficiency.
• Protect the Bank.
• Promote and deliver Multi-Channel Engagement.
• Support the Branch and Identify Customer Opportunities.

Responsibilities

• Handle cash withdrawals and deposits for HSBC customers.
• Provide a high quality, personalised, friendly and efficient service.
• Pro-actively identify and address simple customer needs.
• Encourage customers to use direct channels where appropriate.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

GCSEs or equivalent

Job description

HSBC is seeking a branch-based customer facing professional to serve as the first point of contact for customers. The role focuses on delivering high quality, personalised and friendly service while efficiently processing cash withdrawals and deposits.

The position emphasizes treating customers fairly, meeting challenging targets, and encouraging utilisation of direct channels where appropriate. HSBC values inclusive workplaces and aims to support diverse candidates throughout recruitment.