Bank Ward Admin - Day Surgery Unit

Bupa; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Flexible hours

Subsidised staff canteen

Nest pension scheme

Job summary

Bupa Cromwell Hospital in London (SW5 0TU) is seeking a Bank Ward Administrator for the Day Surgery Ward. You will support the ward's smooth, safe, and efficient day-to-day operations through coordinated admin tasks and strong patient-facing service.

The role requires excellent English, good communication, and proficient IT skills. Part-time, on-site with benefits and a focus on patient care and confidentiality.

Qualifications

• Excellent English – written and spoken.
• Good communication skills.
• Proficient IT skills.
• Reliability and proactivity.
• Ability to work in a multi-disciplinary team.
• Understanding of infection control principles.

Responsibilities

• Welcome patients, visitors and consultants in a professional, courteous manner.
• Organise and manage patient files, ensuring confidentiality.
• Coordinate ward administration and appointments, and manage records.
• Maintain an efficient telephone manner to convey accurate information.
• Schedule postoperative appointments for patients when required.

Skills

Communication skills

Excellent English

IT skills

Reliability

Teamwork

Infection control understanding

Tools

Compucare

Genesis

Job description

Job Description: Bank Ward Administrator -Day Surgery Cromwell Hospital – London, SW5 0TU Salary: Competitive

We make health happen Join Cromwell Hospital's Day Surgery Ward as a Bank Ward Administrator and play a key role in supporting the delivery of outstanding patient care. Working closely with clinical leads and the wider multidisciplinary team, you will help ensure the smooth, safe, and efficient day-to-day running of the ward through effective coordination and administrative support. This is an excellent opportunity for an organised and proactive individual who thrives in a busy healthcare environment.

Duties & Responsibilities:

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner and provide the highest standard of customer care.
• To be efficient in administrative systems such as Compucare, Genesis and be competent to advise others and problem solve
• To organise and manage patient files on the ward, ensuring they are stored according to hospital policy to protect confidentiality, prepared for admission, organised correctly on discharge and promptly returned to medical records.
• To have an efficient telephone manner to take and give accurate information.
• To be able to schedule post-operative appointments for patients if required.

Key Skills & Experience needed for this role

• Good communication skills.
• Excellent English – written and spoken
• Proficient IT Skills
• Reliability
• Ability to work as part of a multi-disciplinary team
• Ability to express an understanding of the key principles of infection control

Benefits

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. Alongside flexible hours to suit your own circumstances you’ll also be able to take advantage of other great benefits:

• An hourly rate that incorporates payment of annual leave.
• Subsidised staff canteen and coffee shop lead by expert caterers.
• Inclusion in the NEST government pension scheme.

Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Part time Job Area: Administration Locations: Cromwell Hospital London

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.

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Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.