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Bank Telephonist /Receptionist - Redwoods Centre

www.findapprenticeship.service.gov.uk - Jobboard

Shrewsbury

On-site

GBP 10,000 - 40,000

Part time

Today
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Job summary

A healthcare service provider in Shrewsbury is looking for a Bank Telephonist / Receptionist. Responsibilities include handling phone calls, managing reception inquiries, and performing clerical tasks. The ideal candidate should be organized and able to multitask while ensuring a safe and welcoming environment for staff and visitors. This position promotes continuous professional development and follows safety protocols.

Responsibilities

  • Operate switchboard and handle reception inquiries.
  • Manage data input and clerical duties.
  • Control security doors and monitor CCTV.

Job description

Bank Telephonist / Receptionist - Redwoods Centre

KEY RESPONSIBILITIES

All telephonists/receptionists will be required to have a general understanding and ability to carry out all tasks below; however, some tasks may not be required at all locations:

  • Operate the Trust switchboard and take relevant actions in case of system failure.
  • Operate and update the directory.
  • Operate and control staff paging systems.
  • Operate panic alarm systems.
  • Receive and handle general reception inquiries, including responding to straightforward queries, dealing with visitors (staff, service users, visitors, contractors), answering telephones, and taking messages.
  • Undertake data input, general typing, clerical/administration duties, and support the Facilities and Estates team.
  • Redirect confidential returned post as required.
  • Operate the centralized taxi booking service and collaborate with taxi companies.
  • Receive samples from site, record, and package for external courier collection.
  • Manage the receiving and issuing of bleeps, keys, panic alarms, IDs, etc.
  • Follow local processes and procedures.
  • Control security doors from the reception area.
  • Monitor CCTV screens.
  • Maintain records as required.
  • Sort internal mail, Royal Mail deliveries, and frank outgoing post.
  • Follow fire safety procedures, including silencing the main fire panel and operating the fire alarm when raised.
  • Issue and collect handbag locker keys.
  • Liaise with ward staff regarding service user movements, if applicable.
  • Keep the reception area tidy and safe, including cleaning duties as per schedule.
  • Prioritize own workload and attend work-related meetings and training.
  • Provide advice and demonstrate work activities to team members and new starters.
  • Provide information and advice to colleagues, managers, contractors, and customers.
  • Exchange routine information and offer feedback as needed.
  • Complete work records and maintain data management documentation.
  • Participate in surveys, audits, research, and development activities as necessary.
  • Follow Trust policies and procedures, acting in a positive manner and suggesting improvements.
  • Ensure work is self-assured and sign off work of others where applicable.
  • Act up, down, and across within capabilities to ensure efficient service delivery.
  • Use equipment and resources safely, reporting any misuse or faults.
  • Follow policies related to service development and provide non-clinical advice as needed.
  • Promote and adhere to the Trust's Mission, Values, and Behaviours.
  • Maintain own core competencies and CPD records, supporting department training needs.
  • Occasionally participate in research and development activities and surveys.
  • Handle occasional distressing or emotional circumstances.
  • Use essential equipment safely and maintain concentration during tasks.

The postholder will not be responsible for service development but may comment on policies and procedures. They will have a duty of care regarding equipment and resources, following safety policies and reporting issues. All staff should promote a positive work culture and support continuous professional development.

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