Bank Telephonist / Receptionist - Redwoods Centre
KEY RESPONSIBILITIES
All telephonists/receptionists will be required to have a general understanding and ability to carry out all tasks below; however, some tasks may not be required at all locations:
- Operate the Trust switchboard and take relevant actions in case of system failure.
- Operate and update the directory.
- Operate and control staff paging systems.
- Operate panic alarm systems.
- Receive and handle general reception inquiries, including responding to straightforward queries, dealing with visitors (staff, service users, visitors, contractors), answering telephones, and taking messages.
- Undertake data input, general typing, clerical/administration duties, and support the Facilities and Estates team.
- Redirect confidential returned post as required.
- Operate the centralized taxi booking service and collaborate with taxi companies.
- Receive samples from site, record, and package for external courier collection.
- Manage the receiving and issuing of bleeps, keys, panic alarms, IDs, etc.
- Follow local processes and procedures.
- Control security doors from the reception area.
- Monitor CCTV screens.
- Maintain records as required.
- Sort internal mail, Royal Mail deliveries, and frank outgoing post.
- Follow fire safety procedures, including silencing the main fire panel and operating the fire alarm when raised.
- Issue and collect handbag locker keys.
- Liaise with ward staff regarding service user movements, if applicable.
- Keep the reception area tidy and safe, including cleaning duties as per schedule.
- Prioritize own workload and attend work-related meetings and training.
- Provide advice and demonstrate work activities to team members and new starters.
- Provide information and advice to colleagues, managers, contractors, and customers.
- Exchange routine information and offer feedback as needed.
- Complete work records and maintain data management documentation.
- Participate in surveys, audits, research, and development activities as necessary.
- Follow Trust policies and procedures, acting in a positive manner and suggesting improvements.
- Ensure work is self-assured and sign off work of others where applicable.
- Act up, down, and across within capabilities to ensure efficient service delivery.
- Use equipment and resources safely, reporting any misuse or faults.
- Follow policies related to service development and provide non-clinical advice as needed.
- Promote and adhere to the Trust's Mission, Values, and Behaviours.
- Maintain own core competencies and CPD records, supporting department training needs.
- Occasionally participate in research and development activities and surveys.
- Handle occasional distressing or emotional circumstances.
- Use essential equipment safely and maintain concentration during tasks.
The postholder will not be responsible for service development but may comment on policies and procedures. They will have a duty of care regarding equipment and resources, following safety policies and reporting issues. All staff should promote a positive work culture and support continuous professional development.