Bank Tele-coach Psychological Practitioner

Islet Systems; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading mental health service provider in Exeter is seeking Tele-coach Practitioners to triage mental health crisis calls and provide psychological interventions. Candidates should be qualified in health-related fields and possess strong communication skills. The role offers flexible shift patterns providing 24/7 support. Join us to make a difference in people's lives.

Benefits

Flexible working options

Opportunities for further training

Supportive work environment

Qualifications

• Experience working with individuals who have mental health problems.
• Ability to assess situations and make decisions.
• Able to work without direct supervision.

Responsibilities

• Provide clinical risk assessments and psychological interventions via telephone.
• Triage mental health crisis calls and referrals.
• Empower persons in crisis, carers, and families.

Skills

Excellent communication skills

Ability to engage with users of services

Ability to form therapeutic relationships

Experience in applying psychologically informed interventions

Education

Qualified to degree level in health-related subject

Job description

Location: Exeter, EX2 5AF

Salary: £19.33

Date posted: 24th July 2025

Closing date: 10th August 2025

Apply now

Job Description

We are seeking to recruit a number of enthusiastic and motivated individuals to join our mental health First Response Service bank, an exciting newly commissioned service based in Exeter. The team promotes a dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The First Response Service triages mental health crisis calls and referrals, providing tele-coaching psychologically informed interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.

Devon Partnership NHS Trust is growing as we establish ourselves as one of the leading providers of mental health services in the country.

Working as part of Devon Partnership NHS Trust, you will make a difference to peoples lives from the moment you start.

Main duties of the job

This is an ideal post for anyone who has experience and knowledge of working within mental health. Psychology or health related graduates are welcome to apply. Tele-coach Practitioners complete clinical risk and mental state assessments by telephone, providing short-term psychological interventions for people presenting in mental health crisis in view of sign posting them onto the most appropriate service to meet their care needs. This is undertaken with direct supervision from senior clinical practitioners.

Working via telephone, Tele-coach Practitioners are experts in emotional validation, de-escalating crises and coaching people regarding distress tolerance techniques, promoting emotional regulation interventions. Using a range of psychologically informed interventions, Tele-coach Practitioners empower people using the service and their carers / families to manage crises more safely and effectively. Successful candidates will work a variety of shift patterns providing 24/7 support to the service.

We are looking for recovery focussed and confident individuals with excellent communication skills. The role includes the tele triage of crisis calls or referrals to the Trust, coupled with managing requests for clinical information. The role further consists of providing advice, guidance, support and signposting. You will at all times be supported and supervised by a senior clinical mental health lead

About Us

About Devon Partnership Trust

We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Job Description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Job Purpose

The post involves working with people of all age (Children and Young People, Adults or Older People) experiencing a mental health crisis via the telephone, often working with a high level of distress. For people experiencing a mental health crisis, Tele-coaches will provide; Complex mental state assessments Complex clinical risk assessments Complex clinical formulations A range of recovery focused interventions Validation and de-escalation of crisis Distress tolerance and emotional regulation coaching techniques Empowerment of persons in crisis, carers and families as a means of managing situations effectively

Person Specification

Qualifications

Essential

• Evidence of working with people who have suffered with a Mental Health problem (Children and Young People, Adults or Older People)
• Evidence of ability to study successfully at graduate level or equivalent experience
• Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy, other health related subject or equivalent experience
• Ability to complete Trust Mandatory Courses
  
  

Skills

Essential

• Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
• Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
• Assessment, planning, and evaluation of mental health difficulties
• Able to risk assess
• Ability to work without direct supervision
• Experience in applying psychologically informed interventions
• Able to demonstrate commitment to high quality care and service provision
• Able to prioritise work to reflect changing needs
• Ability to manage own time
• Ability to work flexibly
  
  

Desirable

• Able to participate and present information in a group setting
• Have an awareness and ability to maintain personal boundaries
• Research awareness
• Supervising learners and other staff
  
  

Knowledge

Essential

• Evidenced based interventions relevant to the clinical service
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Knowledge and understanding of both adult and childrens safeguarding guidance
• Knowledge of the Mental Health Act 1987
• Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
• Relevant specialist clinical courses/training
  
  

Experience

Essential

• Application of evidenced based interventions relevant to the clinical service
• Evidence of working with people of any age who have experienced a mental health problem
• Experience of working in a Multi-Disciplinary environment
  
  

Employer details

Employer name

Devon Partnership NHS Trust

Address

Wonford House Hospital

Dryden Road

Exeter

EX2 5AF

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Contact Information

Team Manager

James Obrien

Our offer to you

We'll take care of you

Your career with us

Getting involved

Benefits for you

Awards and recognition

Supporting you to live well.

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Address

Headquarters

Wonford House

Dryden Road

Exeter

EX2 5AF

www.dpt.nhs.uk

Contact

Information

Recruitment

Medical Personnel: 01392 208 505

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