Bank Switchboard Operator - York

NHS; York; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading NHS trust is seeking a flexible and enthusiastic Bank Switchboard Operator for York Hospital. This role involves operating a busy switchboard, managing emergency calls, and providing excellent customer service. Candidates with prior switchboard experience will be preferred, but training will be provided. This position offers a chance to work varying shifts within a supportive team in a healthcare environment.

Benefits

NHS Pension Scheme

Generous holiday entitlement

Relocation package for hard to fill positions

Employee Assistance Programme

NHS Car Lease scheme

Qualifications

• Experience as a telephonist, receptionist or similar role preferred.
• Ability to maintain confidentiality and professional demeanor.
• Good communication skills necessary.

Responsibilities

• Handle emergency calls efficiently over the emergency bleep system.
• Operate switchboard and communication systems effectively.
• Process and log information accurately for the Trust.

Skills

Communication skills

Confidentiality

Telephone etiquette

Education

English & Maths C or equivalent

Previous experience in a similar role

Tools

Windows based computer systems

Job description

Go back York Teaching Hospital Facilities Management (LLP)

Bank Switchboard Operator - York

The closing date is 14 July 2025

We are looking to recruit a flexible, enthusiastic, friendly, self -motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage but training will be given.

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.

The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.

The shift times are 06:00-14:00, 08:30-17:30, 14:00 - 22:00 & 22:00-06:00

You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times.

Main duties of the job

• You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system,
• To operate switchboard and communication systems liaising and negotiating with internal and external callers
• To deal and resolve (wherever possible) all enquiries in a professional manner acting as help and advice, dealing with the public on the phone
• To update and process electronic information onto the ARC system as and when required chasing up dated information by contacting consultants, secretaries, departments, IT etc
• Administrative duties as well as taking calls which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota, and accurate logging of the Trust taxi usage
• Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported and replace batteries for paging equipmen

About us

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

27 days holiday rising to 33 days (depending on NHS Trust service)

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

A variety of different types of paid and unpaid leave covering emergency and planned leave

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

NHS Car Lease scheme and Cycle to Work scheme

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Healths standard Plan for staff on bank contracts or employed in Band 4 or above.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications and Training

• English & Maths C or equivalent
• Previous office / administrative experience in a NHS environment.
• Previous experience in a similar role i.e. telephonist, receptionist etc

Skills & Attributes

• Good level of communication skills
• Experience of dealing with confidential information.

Aptitude & Personal Qualities

• Ability to adapt to various situations over the telephone

Experience and Knowledge Required

• Experience of Windows based computer systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York Teaching Hospital Facilities Management (LLP)