Bank Switchboard Operator (Nights)

Integrated Care System; Bath; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community health service provider is seeking Bank Switchboard Operators to manage calls at St Martins Hospital during night shifts. Candidates should have strong communication skills, the ability to handle sensitive information, and a willingness to work flexible hours, including nights and weekends. The role involves answering calls, supporting district nursing requests, and providing excellent customer service.

Benefits

Flexible shift scheduling

Access to Wagestream for pay tracking

Free well-being services

Continuing professional development opportunities

Qualifications

• Ability to deal with confidential and sensitive information.
• Flexibility to work public holidays, late shifts, and weekends.
• Strong communication and customer service skills.

Responsibilities

• Answer all internal and external calls into the Hospital.
• Judge urgency of queries to determine staff to handle calls.
• Provide admin support to the service and manager.

Skills

Teamwork

Confidentiality

Communication skills

Customer service

Tools

Microsoft Teams

System One

Job description

We are looking for Bank Switchboard Operators (Nights) to join our 24 hourteam at St Martins Hospital to help answer all internal and external calls in apolite and timely manner.

You will be the first point of contact for all visitors and patients attending St Martins outpatient appointments, providing a wide range of knowledge regarding location of clinics and to answer any queries.

Using system one to triage information and log patient details, keyboard skills are advantageous, alongside a good work ethic. We are a close knit team so a team player is vital alongside the ability to work on your own initiative as lone working is part of this position.

Our service runs 365 days a year working fixed shift patterns of 7am-3pm, 3pm - 11pm and 11pm-7am.

This is a position covering nights that involves lone working.

Main duties of the job

• Answer all internal and external calls into the Hospital.
• Have the ability to judge urgency of queries through in-depth questioning to determine the most appropriate member of staff to deal with the call.
• Have effective use of the IT switchboard system and the ability to use System one to input data and confidential information.
• Use Microsoft Teams to store information and update systems.
• Respond to District Nurse calls for the local area and to contact the relevant nurse.
• Book transport for Bloods and specimens.
• Provide admin support to the service and manager.

Please see the attached job description for a full list of job responsibilities.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

The ideal candidate will have the following:

• The ability to work as a team.
• The ability to deal with confidential and sensitive information.
• Flexibility to work public holidays, lates, nights and at the weekend.
• Strong communication and customer service skills.

As well as the attractive hourly rates of pay,at HCRG Care Group you will benefit from:

• Self-booking and access to all bank shifts!Staff are given access to all Bank shifts within their Business Unit and can self-book providing they meet the shift requirements.
• Request a Duty Staff can make shifts or Day Off requests prior to the creation of a roster up to six weeks in advance. This helps promote a better work life balance and allows for personal commitments to be met
• HCRG Care Group is pleased to offer access toWagestream- which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
• Working in an environment focused on thehighest clinical and quality standards
• Opportunitiesto work indifferent areas and various different servicesto gain new knowledge and experience
• Access to ourStrive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
• Access to ourfree well-being serviceavailable 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Free statutory and mandatory training, as well as access to a range of courses and e-learning to develop further skills and in-house opportunitiescontinuing your professional development
• Innovative forward-thinking culturewith the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site
• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.