Bank Support Worker - Crisis Support Drop-In service

NHS; Derby; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading mental health charity is seeking a Bank Support Worker for its Crisis Support Drop-In service. The role involves providing empathetic support to individuals in mental health crises, working collaboratively with a team to ensure safety and effective intervention. Candidates should have a background in mental health services and possess strong communication skills.

Qualifications

• Experience in mental health services, either paid or voluntary.
• Ability to support individuals in emotional distress.
• Understanding of confidentiality and safeguarding principles.

Responsibilities

• Deliver person-centred non-clinical mental health crisis support.
• Proactively identify signs of deteriorating mental health.
• Record and evaluate the impact of interventions.

Skills

Communication

Problem-solving

Empathy

Crisis management

Teamwork

Education

Good level of general education (GCSE English and Maths)

Mental health or social care related training

Tools

CharityLog (case management software)

Job description

Bank Support Worker - Crisis Support Drop-In service

Crisis Support Drop-In services are friendly & supportive non-clinical crisis services for adults who self-define as needing immediate help with their mental health or emotional wellbeing,who might have otherwise had toattend Accident and Emergency for help. Located in Buxton, Ripley and Swadlincote, the services offer out-of-hours mental health help, support and signposting in a relaxed and comfortable community environment.

The Bank Support Workerrole is a key member of the team delivering the Mental Health Crisis SupportDrop-In Service on Fridays, Saturdays and Sundays, alongside Volunteers. Bank SupportWorkers are responsible for providing on-to-one and group support to CrisisSupport Drop-In service attendees in an empathetic, non-judgemental,person-centred manner. There will be two Support Workers (contracted or Bank) workingeach Crisis Support Drop-In shift.

Interviews for this role will be held week commencing 2nd June 2025, and then induction training will take place between the 16th and 30th June 2025.

Main duties of the job

Following training, the BankSupport Workers will be responsible for delivering the service to attendees whoarrive at the service in emotional distress or mental health crisis, including assessing,monitoring and supporting those individuals on a one-to-one basis and viaappropriate group work.

Responsibilities include proactively identifying signs of deteriorating mental health, ensuring appropriate intervention, supporting with crisis de-escalation, and guiding attendees in creating flexible crisis plans for future prevention.

Additional duties include recording and evaluating theimpact of interventions, supporting volunteers, and fostering team communication. Successful candidates will work collaboratively across multi-agency crisis teams (e.g. NHS Crisis Teams, CMHT), contributing to service improvement and co-production by involving individuals with lived experience.

About us

Derbyshire Mind is your local independent mental health charity within the national Mind network. Our focus is on improving mental health and wellbeing for people across Derby and Derbyshire. We provide a range of community mental wellbeing services designed to support local people with mental health problems as well as the wider population.

The Derbyshire Mind website provides further information on our organisation, please see the supporting links.

Job responsibilities

Main Duties and Responsibilities

1. To deliver the Crisis Support Drop-In service by providing person-centrednon-clinical mental health crisis support and information to attendees who mightotherwise had to attend Accident and Emergency for help. This will include providinga supportive and safe environment, supporting attendees to identify theirindividual needs, providing support with de-escalation, providing advice andinformation, and, in partnership with the attendees, agree flexible andrealistic crisis support and safety plans and encouraging positive stepstowards management of crisis and future crisis prevention.

2. To follow agreed service systems, processes and procedures.

3. To proactively recognise the indicators of deterioratingmental health and facilitate appropriate action, while liaising with relevantagencies e.g. 999, On-Call Teams, NHS Crisis Teams. CMHT, etc.

4. To signpost and refer attendees to local services,including Derbyshire Mind groups and services, so that they can support andimprove their mental health and hopefully not reach crisis point again.

5. To accurately record attendees discussions, individual andgroup observations on the relevant attendees notes on the database, followingthe guidance of GDPR. Ensuring that any issues are reported to the Team Leaderin a timely manner

6. To liaise with the Team Leader, Service Lead, or otherappropriate person to ensure the safety of attendees and team members asrequired.

7. To record and evaluate the impact of interventions using agreedfeedback and evaluation tools. This includes using the computer programCharityLog for case management.

8. To potentially organise taxi transport for attendees tofacilitate access to the service if they meet the criteria.

9. To support and encourage the Volunteer members of the team.

10.To initiate andmaintain good channels of communication and information sharing with allmembers of the team.

11.To ensure the serviceremains operational by being punctual, flexible and working with colleagues tocover gaps on shift caused by planned / unplanned absence ie annual leave andsickness.

12.To work positively aspart of Derbyshire Minds partnership, and the wider multi-disciplinary and multi-agencycrisis alternatives teams.

13. To proactively contribute to the continuous improvement ofthe service by making positive suggestions, providing constructive feedback andassisting in the implementation of agreed new ways of working.

14. To contribute to the ongoing co-production of the serviceby supporting service users with Lived Experience to be involved in the design,review, and continuous improvement of the service.

15.To help ensure theservice is, and remains, accessible to all individuals and groups e.g. youngeradults, women with children, racialised communities, veterans and groups whomay have more difficulty in accessing mental health services.

16.To participate inresearch, audit and evaluation as required.

Supervision, training, meetings, andsupport

17. To undertake specific and specialised training provided byDerbyshire Mind and other nominated parties, in order to support the vulnerablecohort of attendees.

18. To attend and actively participate in one-to-one meetingswith line manager, team meetings, and clinical supervision (optional butencouraged).

19.To be proactive inreviewing and evaluating own personal performance and identifying areas forimprovement and development.

General

29. Participate in the assessment of risk and therebycontribute towards clinical governance as appropriate.

30. Maintain the confidentiality of information about attendeesand other services, in accordance with Derbyshire Minds policies andprocedures. GDPR etc

31. Keep up to date on all matters relating to DerbyshireMinds policies and procedures and adhere to these at all times.

32. Be familiar with matters relating to health and safetymanagement and work in accordance with Derbyshire Minds Health and Safetypolicy and procedures.

33. Derbyshire Mind is committed to Equal Opportunities for allpresent and potential members of staff and attendees. Therefore, it is expectedthat all bank workers and volunteers will understand, support, and apply thispolicy through their working practice, which requires all individuals to betreated with respect, dignity, courtesy, fairness and consideration.

34. Represent and be an advocate and role-model of DerbyshireMind.

35. Carry out any other duties as are within the scope, spiritand purpose of the job, as requested by your Line Manager and more seniormembers of staff.

This job description is notintended to be an exhaustive list of all duties. It may also be subject tojoint review from time to time between the post holder and Derbyshire Mind.

Person Specification

Skills, Abilities & Knowledge

• Ability to gather and interpret information, problem-solve, make decisions and act.
• Knowledge of common mental health conditions and issues affecting adults with mental health issues.
• Good interpersonal and communication skills, both verbal and written.
• Ability to communicate with different range of cognitive abilities eg learning difficulties, age difference, language differences, non-verbal attendees.
• Ability to plan and manage and prioritise own workload in line with shift requirements.
• Understanding of working within safeguarding, data protection, confidentiality and equality frameworks.
• Good IT and technology skills in order to input attendees data onto the case management system, manage emails and documents using Microsoft programs.
• Ability to remain calm in stressful situations.
• Knowledge of de-escalation techniques and resources.
• Ability to seek and acquire knowledge of local services available to attendees.
• An understanding of the principles, philosophy and practical applications of the Person-Centred Approach
• An understanding of the issues faced by individuals from minority groups
• Monitoring and evaluation skills

Personal Characteristics

• Compassionate, supportive and sensitive approach.
• Reliable, creative and flexible, with a can-do attitude.
• Values people and sees their potential, worth and strengths.
• Develops effective and trusting relationships, characterised by respect, being non-judgemental, and not making assumptions about the persons experiences and beliefs.
• Highly motivated and able to learn quickly, willing to seek advice appropriately and accept supervision and training as required.
• Emotionally resilient and has own self-care practices and methods.

Ability to Work Flexibly

• Access to a car to get to and from the Crisis Support Drop-In service venue (as will be working outside of Public Transport operating times).
• Willingness and ability to work flexibly in terms of working outside of normal office hours and supporting a service that needs to run all year round
• Available to work at one or more of the Crisis Support Drop-In Services, in the town centres of Buxton, Ripley, or Swadlincote (please specify which service(s) you will be available to work at)

Qualifications

• Good level of general education, including English and Maths at GCSE grade C and above.
• Any mental health, housing, social care, health care, counselling, or psychology related training or qualifications.

Experience

• Experience of working in a mental health service or similar, in either a paid or voluntary capacity.
• Experience of providing compassionate wellbeing support to adults in a community or other setting.
• Experience of helping people experiencing emotional distress and low self esteem.
• Experience of working on your own initiative and as a member of a team.
• Experience of working with adults with mental health conditions, either in a residential or community setting.
• Experience of supporting individuals one-to-one, and via group work.
• Experience of working outside of normal office hours.
• Experience of leading a team or being a shift leader, including allocating roles and responsibilities to staff/volunteers.

Other

• The following are required of all roles with Derbyshire Mind. However, you do not need to address these in your application:
• Understanding the need for confidentiality and where to set the boundaries for confidentiality.
• Be a role model of best practice and promote professional boundaries.
• Genuine interest in and commitment to Derbyshire Minds work and attendees population.
• Strong commitment to equality and diversity.
• Strong commitment to the involvement of people who use services, social inclusion, recovery and partnership working.
• Strong commitment to the values and ethos of Derbyshire Mind.
• Willingness to work flexibly in response to changing organisational/service requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hourwith an additional 14.54% in lieu of annual leave