Bank Support Worker

Community Integrated Care; Pontefract; Remote; GBP 26,000 - 29,000; Full time

Benefits offered by this job

DBS paid

Pension scheme

No uniform – casual clothes

Flexible working hours & shiftpatterns

Shopping discounts scheme

Ongoing continued professional develop

Recommend a Friend bonus scheme

Financial hardship fund

Investment in your wellbeing

Job summary

Community Integrated Care is seeking a Bank Support Worker for our Supported Living Service in Pontefract, WF8. You will provide 1:1 support to four tenants in a unique bungalow setting, following individual care plans and promoting independence.

We offer flexible shift patterns (07:30-15:00, 14:00-21:30, including sleeping nights 14:45-22:15 and waking nights 21:30-07:30). DBS paid, pension, training, and a supportive team help you grow and make a real difference.

Responsibilities

• We provide 1:1 support for 4 tenants.
• All tenants have an individual support plans, ensuring they are supported in a person-centred way and are promoted to make own choices.
• Each person has their own individual care package of support.

Skills

Patience

Empathy

Reliability

Honesty

Determination

Problem solver

Resilience

Job description

The opportunity and what makes Community Integrated Care a great place to work

We are seeking a passionate and caring Bank Support Worker for our Supported Living Service in Pontefract, WF8.

We would need you to able to commit to the shift patterns of 07.30 to 15.00, 14.00 to 21.30, including a sleeping night which is 14.45 to 22.15 finishing at 07.30 the following day, or a waking night 21.30 to 07.30.

Benefits & USPs:

• £13.12 per Hour
• Work doing the things you enjoy, meaning work never feels like work
• Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
• Managed by supportive leaders
• Pension Scheme
• No uniform - we wear our casual clothes
• Flexible Working Hours & Shift patterns
• We will pay for your DBS
• Spend your whole shift with the person you support, making the biggest impact on their lives
• Shopping Discounts Scheme
• Ongoing continued professional development and progression opportunities
• Recommend a Friend Bonus scheme
• Financial Hardship Fund
• Investment in your wellbeing

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

Who you’ll be supporting & more about the role:

The Service is a unique bungalow with 4 bedrooms. The tenants share the communal lounge and kitchen.

• We provide 1:1 support for 4 tenants.
• All tenants have an individual support plans, ensuring they are supported in a person-centred way and are promoted to make own choices.
• Each person has their own individual care package of support.

What is important to us?

• Promoting personalised choice and options regarding independent living, promoting wellbeing and independence.
• All tenants choose individual activities and staff are matched to the tenant to promote inclusion and personal choice being respected and valued.
• Working closely with families and significant others within the person we support circle of care.
• Promoting equality, diversity, and following professional boundaries.
• We offer exceptional training and a professional induction into the service, ensuring you have the skills and knowledge to provide tailored support.
• We will allocate you a “buddy” on your first day, to ensure you have an allocated person to assist in the transition into service.
• Community Integrated care provide a development pathway for employees who wish to further their career.
• We value honestly, reliability, flexibility, passion, and commitment.
• Working as part of a team and forming excellent working relationships

Other information

• We need highly reliable and motivated people with a passion to support out tenants in a person-centred manner.
• We need you to be flexible to meet our needs and our service and our tenants.
• We need you to have positive relationships with our families and the individuals highlighted in the circles of support.
• We need you to commit to the shift patterns of 07.30 to 15.00, 14.00 to 21.30, including a sleeping night which is 14.45 to 22.15 finishing at 07.30 the following day, and a waking night 21.30 to 07.30.
• We need you to be committed to complete all the training and additional training required within your role.
• We need you to be kind compassionate and be fun and think “out of the box”. Ensuring all support is delivered to ensure our tenants have the “Best life Possible”.
• We need you to be friendly towards the people we support but remain within professional boundaries.
• We need you to always communicate and listen to us and respect what we have to say and become a valued team player.
• We need you to fully document all interactions and be committed to supporting all tenants and meet their care needs, to ensure all documents remain compliant.

About you:

What essential skills and experience is needed for the role?

Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People'svalues are important to use, so we look for people with:

• Patience
• Empathy, compassion and sensitivity to others
• A strong work ethic
• Reliability
• Honesty
• Determination
• A problem solver
• Resilience

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

A Place I belong

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong.

We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.