Bank Support Secretary/Admin Clerk

The Christie NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester is seeking an enthusiastic individual to join our Bank in the Central Services Directorate to provide comprehensive secretarial support to directorates across the Trust. The role includes assisting with day-to-day clinic management, typing clinic annotations and letters, and ensuring timely appointment scheduling while upholding patient confidentiality.

You will work closely with Medical Secretaries and clinicians on Careflow, perform audio typing,

Qualifications

• Excellent communication skills and ability to prioritise workload.
• Typing and audio typing of correspondence and results with tight turnaround.
• Maintain patient confidentiality and professional conduct at all times.

Responsibilities

• Provide comprehensive secretarial support across directorates.
• Assist with clinic templates and manage appointment slots on Careflow.
• Audio type correspondence and results with tight turnaround.
• Scan external correspondence into patient electronic notes.
• Disseminate documents across the department and input patient details into Careflow.
• Assist in registration of new patients to support cancer waiting times.
• Communicate effectively with anxious or upset patients; liaise with GPs and health professionals.
• Maintain patient confidentiality and uphold professional standards.
• Carry out general office tasks (stationery, post, photocopying) and support service operations.
• Perform other duties to ensure efficient running of services.

Skills

Communication skills

Typing

Job description

An exciting opportunity has arisen for an enthusiastic individual to work on our Bank within the Central Services Directorate. The successful candidates will provide a comprehensive and effective secretarial support service to directorates across the Trust. Assist with the day-to-day clinic management of the clinic templates. To ensure secretarial duties are carried out to a high standard in order to meet patient needs and to ensure that Trust targets are always maintained. To keep accurate, up-to-date patient records; to type clinic annotations and letters; and to help ensure that future appointments are made. The successful candidates should have excellent communication skills, typing and be able to prioritise their workload.

• 1.Works closely with the Medical Secretaries to provide comprehensive support for all clinical work within the directorates.
• 2.Work closely with clinicians to manage clinic templates including amending appointments slots, cancelling, reducing or adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Careflow)
• 3. Audio typing of correspondence and results, ensuring tight turnaround times are met.
• 4. Is responsible for ensuring external correspondence is scanned efficiently into the patient electronic notes.
• 5. Appropriately disseminates a variety of correspondence/documentation across the department
• 6. Ensures accurate input of patient details when entering data onto information databases and the patient administration system (Careflow).
• 7. Assists in the registration of new patients to ensure they are seen within the cancer waiting time target
• 8. Communicate with patients who may be anxious, angry or upset.
• 9. Exchange relevant information with GPs and other health professionals.
• 10. Maintain patient confidentiality at all times.
• 11. Always remain professional when communicating with people in various situations.
• 12. Undertake other general office procedures, such as ordering stationery, opening and dispatching post, photocopying, printing etc.
• 13. Any other duties deemed necessary for the effective running of the services, and in accordance with the grade of this post.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.