Bank Support Practitioner

Richmond Fellowship Scotland Ltd; Wishaw; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

TRFS Reward Scheme

Generous annual leave

In-house training and development

Refer a Friend £150 reward

Glasgow Credit Union membership

Job summary

Richmond Fellowship Scotland Ltd is seeking a Bank Support Practitioner to join our Wishaw service. This role offers flexible, as-and-when-required shifts to help people with daily living tasks, meal preparation, medication administration and attending appointments.

You will provide compassionate, person-centred support in a team environment while building trusting relationships with the people we support. Shifts may include early, late, sleepovers and waking night hours across 24/7 service.

Qualifications

• Caring and empathetic nature.
• Excellent communication skills.
• Confidence with computers and digital systems.
• Ability to work well both independently and within a team.
• Strong organisational skills.

Responsibilities

• Supporting with meal preparation and medication.
• Providing personal care and assisting with moving and handling.
• Supporting individuals to attend appointments and community activities.
• Encouraging hobbies, interests, social opportunities and confidence-building.
• Supporting with budgeting, daily living skills and personal organisation.
• Providing emotional support and helping individuals maintain positive relationships.

Skills

Caring and empathetic

Excellent communication

Digital literacy

Independent and team player

Organised

Education

None

Tools

Digital systems

Job description

Are you looking for a rewarding role that fits around your commitments? If you share our values and you’re ready for genuine job satisfaction, then look no further.

We’re on the lookout for motivated and creative individuals with a positive attitude to join us in Wishaw and Surrounding as Bank Support Practitioners.

Our bank contracts offer flexibility over the days and hours you work. Tell us when you are available, and we will look to give you shifts that fit. This is a Bank (as and when required) role, meaning shifts will be offered based on service needs. If you're looking for full-time, guaranteed hours, this may not be the right fit, but if you want flexibility, we’d love to hear from you.

The Role:

As a Bank Support Practitioner, you will provide high-quality, person-centred support when it’s needed most. You will help ensure consistent support during staff leave, sickness or training. To build trusting relationships with the people we support, we ask that you ideally pick up 1–2 shifts per week.

You will be part of a dedicated and friendly team, supporting individuals with all aspects of daily living including meal preparation, medication, going to appointments and activities, managing personal finances, support with moving and handling and personal care. You’ll also provide emotional support and assist them to maintain relationships with family and friends. Some individuals have complex communication needs and use different communication tools to meet their needs.

To be a great Bank Support Practitioner, you will bring:

• A caring and empathetic nature
• Excellent communication skills
• Confidence with computers and digital systems
• The ability to work well both independently and within a team
• Strong organisational skills

Your responsibilities may include:

• Supporting with meal preparation and medication
• Providing personal care and assisting with moving and handling
• Supporting individuals to attend appointments and community activities
• Encouraging hobbies, interests, social opportunities and confidence-building
• Supporting with budgeting, daily living skills and personal organisation
• Providing emotional support and helping individuals maintain positive relationships

No two days are the same, and every shift offers the chance to make a meaningful difference.

Shift Patterns:

Our service provides 24/7 support. As part of the bank team, you may be offered:

• Early shifts from 7:30am
• Late shifts finishing at 9:30pm or 10pm
• Sleepovers
• Waking night
• Weekends and public holidays

Benefits:

• TRFS Reward Scheme with discounts at high street and online retailers
• Generous annual leave
• Continuous in-house training and development opportunities
• Refer a Friend scheme with a £150 reward
• Free membership of Glasgow Credit Union
• HSF Health Plan
• Counselling and LifeWorks service

Closing Date: 9th Nov 2026

Please note, our smoking policy applies to this role. Please contact [[e-mail]] if you have any questions.

All successful candidates will receive a conditional offer subject to satisfactory references and PVG checks. Having a conviction will not necessarily debar you from working in this sector. New staff must register with the SSSC within 3 months of starting.

We welcome applications from diverse backgrounds and are committed to creating an inclusive working environment. We encourage applications irrespective of race, ethnicity or national origin, religion, disability, age, marital or parental status or sexual orientation. Our aim is to welcome everyone and build inclusive teams.

We celebrate difference and encourage everyone to join us.

Bank Support Practitioner

Wishaw, North Lanarkshire, United Kingdom

ML2

£13.75 per hour

Contract - Part-time