BANK Service Support Co-ordinator - Care Leavers

Shaw Trust; Northampton; On-site; GBP 20,000 - 21,000; Full time

Job summary

Homes2Inspire (part of Shaw Trust Group) is seeking a Bank Service Support Co-ordinator to cover busy periods on a zero hours contract at our Northampton site. The role provides onsite support for young people aged 17–21 and supports daily administrative tasks.

You will help ensure safety and wellbeing, assist with practical tasks, signpost to key workers, monitor visitors and CCTV, and collaborate with the care leavers team. The service operates 24/7 with two daytime shifts.

Qualifications

• Experience in roles supporting vulnerable young people is desirable.
• Strong communication and interpersonal skills.
• Ability to stay calm in challenging situations.

Responsibilities

• Provide full administrative service to support the team.
• Ensure safety and wellbeing of young people with daily checks.
• Support residents with daily tasks, hygiene, meals.
• Support safeguarding and safeguarding processes.
• Monitor CCTV and building visitors.

Skills

Compassion

Strong communication

Calm under pressure

Empathy

Job description

Employer: Homes2Inspire (part of Shaw Trust Group)

Contract: BANK – Zero Hours contract

Salary: £14.31 – 15.18 per hour

Location: Upper Mount, Northampton – NN1

About Homes2Inspire

Homes2inspire, are part of Shaw Trust Group, a charity dedicated to transforming lives across the UK. As a not-for-profit organisation, we are driven by purpose—not profit. We are committed to improving outcomes for children and young people, particularly those who have experienced trauma and adversity.

Since opening our first children’s home in 2007, Homes2Inspire has grown to become the UK's largest charity-owned provider of residential children's homes. We support over 150 children across 54 homes and 2 semi-independent leaving care facilities and high-needs foster care provision.

Vacancy

We’re looking for a BANK Service Support Co-ordinator to be employed on a zero hour contract to cover our permanent staff during busy periods, sickness / absence etc. Service Support Co-ordinators work closely with our care leavers team, which provide supported accommodation services for young people aged between 17 – 21.

As a Service Support Co-ordinator, you will provide onsite support for young people who live in our service, being the first port of call for young people for immediate advice, guidance and signposting to other key workers or agencies.

Hours of work / shifts

The service operates 24 hours a day, 7 days a week.

• 0800 – 2000
• 2000 – 0800

The Role

• Providing a full administrative service so that the needs of the functional/departmental team are met.
• Ensure the safety and wellbeing of young people based at provision, carrying out daily health and safety checks and monitoring visitors.
• Work directly with the young people in supporting them to gain the skills to carry out practical tasks, ensuring young people take responsibility for hygiene, day to day chores and preparing meals.
• Ensure the protection and safeguard the wellbeing of the young people in our care.
• Monitor CCTV and visitors coming into the building

What You’ll Bring

• Compassion, patience, and a genuine desire to make a difference to the lives of young people.
• Strong communication and interpersonal skills.
• Ability to remain calm in challenging situations.
• Honesty, empathy, and a commitment to being a positive role model.

Please Note

• All successful candidates will be subject to pre-employment safer recruitment checks in line with Ofsted regulatory requirements and Homes2Inspire Safer Recruitment Policy.
• Candidate applications will be reviewed regularly, and we reserve the right to interview candidates before the advertised closing date of this role