Bank Senior Referral Clinician

HCRG Care Group; Guildford; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Flexible Shift Booking

Wagestream Access

Professional Growth

Innovative Culture

Recognition & Engagement

Commitment to Excellence

Job summary

HCRG Care Group in Guildford is seeking a Bank Senior Referral Clinician to join the Single Point of Access team. You will triage complex referrals, ensure safe pathways, and support safeguarding of children and families.

The post requires registration with a recognised body, 3+ years with children, and clinical supervision experience. Based at Wonersh House, hours 9am–5pm, with training and eventual hybrid working.

Qualifications

• A qualified Nurse or Allied Health Professional and clinical registration with a recognised body (e.g. NMC, HCPC).
• Postgraduate/post-qualification experience working with Children and Young People (min 3 years).
• Excellent communication skills with families, young people and professionals.
• Exceptional clinical risk assessment and management in child health and care.
• Minimum 1 year supervising others in a clinical setting.
• Experience as a senior MDT member.

Responsibilities

• Make clinical decisions on referrals regarding eligibility for access to services.
• Triangulate referrals with clinical expertise to triage to appropriate services.
• Conduct telephone conversations with parents, referrers and partners for guidance.
• Support service development and transformation within the team.
• Apply service changes daily and adapt to evolving practices.
• Discuss care pathways with families to ensure appropriate service use.
• Lead induction and day-to-day development of new colleagues.

Skills

Clinical triage

Decision making

Communication skills

Education

Nurse or Allied Health Professional

Job description

As a Bank Senior Referral Clinician,you will feel valued receiving access to exclusive rewards and benefits including:

As well as the Band 6 Hourly rate of £23.89 per hour, at HCRG Care Group you will benefit from:

• Flexible Shift Booking – Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access – Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth – Gain experience across various services, access free training, and join our Strive for Better professional network.
• Innovative Culture – Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement – Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence – Be part of a team with "Good" or "Outstanding" CQC-rated services

We are looking for a Bank Senior Referral Clinician, who will work within the Single Point of Access team at HCRG Care Group, working as part of a skill-mixed team, ensuring a high standard of service delivery.

As a Senior Referral Clinicianyou will be responsible for the digital screening of referrals to ensure effective prioritisation, safety, and accuracy. This involves making clinical decisions regarding the eligibility for access to services, applying a “no wrong door” approach to ensure inclusivity and seamless care pathways.

The role focuses on managing complex referrals, including those involving safeguarding concerns and intricate health needs, ensuring a robust and safe response to the needs of children and families.

The successful candidate will bring clinical expertise and substantial experience in children’s health and development.

As a Senior Referral Clinicianyou will clinically supervise and inspire the team to pursue excellence in care delivery, while providing clinical guidance and day-to-day leadership to uphold the quality and safety of services.

This role will be based at Wonersh House in Guildford. Hours will 9am - 5pm. There is a four week training plan which will be delivered in person, once completed, there will be flexibilty for hybrid working.

Main Responsibilities

This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:

• Making clinical decisions on referrals about the eligibility for access to services.
• Use Clinical expertise to triage referrals to the appropriate services Be able to liaise with services regarding referrals.
• Have telephone conversations with parents, referrers and other partners in order to offer advice and guidance within your professional boundaries.
• Support the team in service development and transformation.
• Be aware of the continuous service changes and be able to apply these daily.
• Discuss appropriate care pathways with referrers and families to understand their current needs, expectations of the service and to ensure utilisation of the most appropriate service.
• Support clinical and day-to day leadership of the team including induction and development of new colleagues

Please see the attached job description for a full list of job responsibilities.

The Ideal Candidate

• A qualified Nurse or Allied Health Professional e.g. RCN, SCPHN, SLT, OT, Physio or equivalent, and clinical registration with a recognised professional body (e.g. NMC, HCPC)
• Postgraduate/post-qualification experience working with Children and Young People for minimum of 3 years
• Excellent communication skills, able to communicate with families, young people and other professionals verbally and in writing.
• Exceptional clinical risk assessment and management skills. A sound understanding of current evidence and best practice in child health and care.
• 1 year minimum experience of providing clinical supervision to others
• Experience of working as a senior member of an MDT
• A positive, motivated and passionatabout providing a high quality holistic approach to referral management.

Please see attached job description for full personal specification.

For further information please contact Lisa on 07867373045 or contact via email: [e-mail]

About the Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes . We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do .

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone .

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

• Job Category HCRG - Nursing and Midwifery Registered