Bank - Senior Administrator

Integrated Care System; Lewes; On-site; GBP 24,000 - 30,000; Full time

Job summary

An NHS organization in Lewes is seeking a Senior Administrator to enhance our dynamic customer-facing team. The candidate will be responsible for triaging inquiries, communicating with various stakeholders, and supporting complex administrative tasks within All Age Continuing Health Care. You should have good general education and experience in office work, and proficiency in Microsoft Office is required. The organization promotes a diverse and inclusive workplace and offers flexible working arrangements.

Qualifications

• Experience of working in an office environment.
• Experience of formal minutes and note taking.
• Experience working in a confidential environment.

Responsibilities

• Act as first point of contact for the department, triaging enquiries.
• Communicating relevant information to stakeholders.
• Supporting the team with complex administrative tasks for All Age Continuing Care.

Skills

Problem-solving

Confidentiality

Teamwork

Personal skills

Education

Good General Education

RSA Level 3 or equivalent

NVQ Level 3 Administration or equivalent

Tools

Microsoft Office (Word and Excel)

Job description

NHSSussex ICB ambition is to create an inclusive working environment whichreflects our commitment to celebrate and promote diversity for all groups. Weare particularly under-represented in staff from Black, Asian, and MinorityEthnic (BAME) and disabled communities and actively encourage and welcomeapplications from these communities. Furthermore, we welcome applicationsfrom reservists and ex-armed forces as we recognise the benefits of the values,skills, training and experience that they bring to their work with us.

Weencourage all applicants to share their equality information with usconfidentially during the application process so that we can statisticallymonitor how fair and equitable our recruitment process is and how well we arereaching applicants from diverse communities and identify where we need toimprove. This information is removed before shortlisting.

Main duties of the job

All Age Continuing Care(AACC) is a collective term for services provided by the NHS. These services assess and provide funding for the care of individuals of all ages to meet their ongoing health and care needs, in accordance with national eligibility criteria. The NHS Sussex AACC Team brings services together to ensure smooth transitions when peoples needs change and/or they move between eligibility for different services.

The Senior Administrator plays a leading role as part of a particularly dynamic customer facing team. The team act as first point of contact for the department, triaging enquiries, dealing with routine and specialist queries in a pleasant and helpful manner. Communicating relevant information to stakeholders (including the public, patients, relatives, NHS professionals, adult social care, nursing homes and other providers), referring to AACC Practitioners (Nurses, Social Workers, Allied Health Professionals) asappropriate, taking messages and signposting to the relevant departments/person.

Be a leading member of theoperational administration team covering complex administrative tasks relating to All Age ContinuingHealthcare. Supporting the team with the daily supervision of AACC assessment / commissioningsystems, processes and support staff.

About us

NHS Sussex ICB arecommitted to enabling team members to work in an agile and flexible way. Weadopt a flexible first approach to working patterns. We empower our people towork where, when, and how they choose with minimum constraints to support theirwellbeing to sustain good work life balance and to optimise performance anddelivery.

We celebratediversity and promote equal opportunities; we are committed to challenging andeliminating racism and other forms of discrimination and advancing andpromoting equality of opportunity in the provision of services and creating aninclusive environment for all employees. We believe that everyone has the rightto be treated with dignity and respect.

Flexible workingrequests will be considered for all roles.

Agile working isnot just related to working from different locations or at different times. Itis about effectively utilising technology to improve work practices and to workdifferently to increase our overall effectiveness to improve health outcomes forour population.

Should you requirea reasonable adjustment to our recruitment process please contact theRecruitment Team at [e-mail] to ensure that measures can beput in place to support you.

NHS Sussex hascommitted to achieving Net Zero Carbon emissions by 2045. As a member of staffyou will be encouraged and supported to implement new ways of working that willhelp us achieve that goal.

Working for us -Sussex Health and Care (ics.nhs.uk)

Job responsibilities

The Senior Administrator plays a leading role as part of a particularly dynamic customer facing team. Theteam act as first point of contact for the department, triaging enquiries, dealing with routine and specialistqueries in a pleasant and helpful manner. Communicating relevant information to stakeholders (includingthe general public, patients, relatives, NHS professionals, adult social care, nursing homes and otherproviders), referring to AACC Practitioners (Nurses, Social Workers, Allied Health Professionals) asappropriate, taking messages and signposting to the relevant departments/person.

Person Specification

Experience

• Experience of working in an office environment
• Experience of formal minutes and note taking
• Experience of working in a confidential environment
• Experience of working to deadlines
• Effective Personal skills
• Experience of prioritising own workload

Qualifications

• Good General Education
• RSA Level 3 or equivalent
• Education to NVQ Level 3 Administration or equivalent level of education or evidence of experience equivalent to level of qualification.
• Microsoft office word and excel

Skills & Knowledge

• Ability to work to tight deadlines in a busy and pressurised environment
• Ability to use own initiative and problem-solving skills
• Ensures confidentiality where required
• The ability to work well as part of a team
• Up to date office procedures
• Knowledge of principles of patient confidentiality
• A team player with a high level of self-motivation and strong desire to motivate others
• Adaptable approach and ability to remain calm under pressure
• Resilient able to deal effectively with contentious situations