Bank Recovery Worker

Turning Point; Leicester; On-site; GBP 22,000 - 28,000; Part time

Job summary

A community health services provider is looking for compassionate individuals to offer emotional support and guidance to service users in Leicester. You will conduct private sessions while employing Cognitive Behavioural Therapy (CBT) and Dialectical Behaviour Therapy (DBT) strategies. The ideal candidate will have excellent listening skills and demonstrate empathy toward diverse individuals. This position also offers flexible working options.

Benefits

Flexible working options

Numerous benefits and rewards

Qualifications

• Experience in a mental health or supportive role is preferred but not essential.
• Understand and respect confidentiality and data protection protocols.
• Ability to work with individuals from diverse backgrounds.

Responsibilities

• Offer emotional support and guidance to individuals.
• Conduct private sessions utilizing CBT and DBT coping strategies.
• Engage with individuals by listening to their concerns attentively.

Skills

Empathy

Active listening

Cognitive Behavioural Therapy (CBT)

Dialectical Behaviour Therapy (DBT)

Job description

· Provide Support: Offer a compassionate, welcoming environment for individuals seeking emotional support, guidance, and mental health assistance.

· 1-on-1 Support Sessions: Conduct private sessions with service users, offering Cognitive Behavioural Therapy (CBT) and Dialectical Behaviour Therapy (DBT) coping strategies.

· Active Listening: Engage with individuals by listening attentively to their concerns and providing empathetic responses.

· Referral to Services: Guide individuals to additional services and resources, ensuring appropriate referrals to mental health professionals or community services.

· Maintain Confidentiality: Handle all interactions and personal information with the utmost confidentiality and respect.

· Ensure Safety: Promote a safe, supportive environment, ensuring the café spaces remain welcoming and accessible.

· Record Keeping: Accurately document interactions and support provided according to service guidelines.

· Mental Health Awareness: Knowledge of mental health challenges and basic coping strategies (CBT, DBT). Experience in a mental health or supportive role is preferred but not essential.

· Empathy and Communication: Demonstrate active, empathetic listening and maintain a calm, non-judgmental approach.

· Flexibility: Work across different locations and adapt to various shift patterns.

· Confidentiality: Understand and respect confidentiality and data protection protocols.

· Teamwork: Collaborate effectively with team members, including mental health professionals, while working independently when needed.

· Drivers license and own vehicle.

Desirable Qualities:

· Previous Experience in Mental Health: Experience in mental health support or social care roles.

· Cultural Sensitivity: Ability to work with individuals from diverse backgrounds and adapt to varying needs.

· Self-Motivated: Manage time and workload effectively in a flexible environment.

We are a leading health and social care provider with over 300 locations across England, committed to investing in our services and people, and continuously improving lives.

What Benefits Will I Receive?

Joining our bank offers flexible working options around your commitments, giving you control over your schedule. Employment with Turning Point also grants access to numerous benefits and rewards.