Bank Receptionist - Glenridding

NHS; Penrith; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join the NHS as a Receptionist at Glenridding Health Centre in the stunning Lake District. This bank contract role involves welcoming patients, managing confidential information, and ensuring a smooth operation of the reception area. Ideal candidates are organised, friendly, and enjoy working with the public.

Qualifications

• GCSE in English and Maths or equivalent required.
• NVQ in Business Administration preferred.
• Previous customer service experience necessary.

Responsibilities

• Be the first point of contact for patients at the Health Centre.
• Processing confidential patient information.
• Manage the reception area efficiently.

Skills

Excellent oral and written communication skills

Excellent telephone manner

Friendly, helpful and can do approach

Excellent organisational skills

Education

GCSE English and Maths (or equivalent)

NVQ Business Administration

ECDL or equivalent

Job description

Are you friendly, organised, and ready to be the welcoming face of our growing team at Cumbria Health? We're looking for a Receptionist to join us at Glenridding Health Centre, Glenridding, situated in the beautiful Lake District!

This position will be on a bank contract basis to cover sickness and annual leave.

We're looking for someone reliable, flexible, and a true team player who enjoys working with the public. In this role, you'll need to work independently while demonstrating a high level of confidentiality, sensitivity, discretion and empathy.

As part of our reception team, you'll play a vital role in delivering exceptional support to our patients. We take pride in being responsive, understanding, and doing everything we can to meet the needs of those we serve. If you share these values, you'll fit right in with our caring, inclusive, and friendly team.

Join us and be part of a workplace where kindness and respect are at the heart of everything we do.

Closing Date: 01 July 2025

Interview Date: TBC

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOURMOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSOCHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BEFILTERED THERE.

Weencourage you to apply as early as possible as this job may close earlier thanthe advertised closing date once enough applications have been received

Pleasenote that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

What We're Looking For & What You'll Enjoy

Previous customer service experience and a genuine passion for helping others

Flexibility to respond to the evolving needs of our practice

The opportunity to work within a small, supportive, and flexible team

Being part of a welcoming community in a CQC Outstanding-rated practice

Joining a busy, friendly team committed to delivering the best care to our local community

Atall times, Cumbria Health will deliver a service that is in line with ourvalues:

ClinicallyFocussed: Everythingevery one of us does is for the patient

Responsive: We listen and we respond quickly in apatient focussed way

OneTeam: We work togetherto provide a high quality service which is organised and consistent, and inpartnership with both the local Acute and Community Trusts

HighStandards: We provideskilled professionals working to the highest standards who are passionate aboutimproving patient care

Growth& Sustainability:With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet localneeds

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities

Thislist of duties and responsibilities, which follows, represents the broadrange of tasks which may be required to be undertaken either routinely orperiodically. This list is notexhaustive and the role may include additional duties which are not listedhere.

This list of duties and responsibilities, which follows, represents the broad range oftasks which may be required to be undertaken either routinely or periodically. Thislist is not exhaustive and the role may include additional duties which are not listedhere.

1. To be the first point of contact for patients arriving at the Health Centre.

2. Processing confidential patient information to pass to Clinicians.

3. Open up the premises at the start of the day, set the alarm to day function,including checking the heating/air conditioning and panic alarms and make allnecessary preparation to receive patients.

4. Contacting patients with appointment times.

5. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.

6. Alerting Emergency Services in the event of an emergency and/or gain helpfrom within the department.

7. Gain an understanding of coordinating workload to capacity.

8. Carrying out equipment checks and reporting issues to the Practice Co-ordinator.Practice Co-ordinatorReception andAdmin Team

9. To work autonomously, managing own workload effectively referring to linemanager when necessary.

10.Receive and make calls as required with the ability to handle heavyphone/patient traffic. Divert calls and take messages as appropriate. Ensurethat the telephone system is operational at the beginning of each day.

11.Scanning and attaching patients data to patients electronic records.

12. Pulling, filing and photocopying of patient paper records.

13. Sort, screen and distribute incoming internal mail. Process outgoing mailfollowing the procedure.

14. Securing premises at the end of the day ensuring the building is totallysecured, internal lights are switched off and the alarm activated.

15. To adhere to all Cumbria Healths Policies and Procedures

16.Participate and ensure own on-going development

17. Receiving all incoming deliveries, opening and distributing accordingly.

18. To maintain a high level of confidentiality and comply with the Data ProtectionAct. Be aware of the nature of information dealt with and work in a mannerwhich ensures confidentiality and security

19. Undertake any other activities deemed appropriate and necessary by theorganisation

Person Specification

Qualifications

• GCSE English and Maths (or equivalent)
• ECDL or equivalent
• NVQ Business Administration

Skills and Aptitudes

• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality

Knowledge

• Previous experience working within the NHS.
• Previous experience in a similar role.

Personal Circumstances

• Positive
• Confident
• Well organised
• Good team player
• Flexible
• Ability to build rapport and effective relationships at all levels
• Demonstrate initiative
• Ability to maintain workload in a sometimes busy and demanding environment

Other requirements

• Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.