Bank Receptionist

Integrated Care System; Manchester; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Manchester is seeking a compassionate Banks Receptionist to provide a professional reception service. You will be the first point of contact for patients, staff, and visitors, requiring strong communication and organizational skills. The position is a bank contract with a salary of £12.47 per hour, including flexible working patterns. Interested candidates must apply before 22/08/2025.

Benefits

5.6 weeks holiday per year

Contributory pension scheme up to 7% matched contribution

Free parking

Discounted lunches on site

Meaningful work making a difference

Qualifications

• Experience working in customer service roles.
• Flexible to cover other duties when required.
• Experience in a reception role in a similar environment.

Responsibilities

• Provide a professional first impression of the hospice.
• Work with the nursing team announcing patient arrivals.
• Communicate with departments regarding visitor arrivals.

Skills

Communication

Organizational skills

Empathy

Customer service

Education

General education to GCSE or equivalent

Job description

We're looking to recruit a sensitive and empathetic Banks Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.

Contract: Bank

Salary: Band 2,£12.47 p/h

Working Pattern: Provide absence cover between Monday-Friday, as and when required/available

Working hours are 4.5 hour shifts, from 08:00-12:30 or 12:30-17:00. You may be requested to start at any time between 08:00-17:00.

Based at: Little Hulton

Call to action - How to Apply

If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.

Please contact Mark Fletcher at [e-mail] if more information is required.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to a Standard/Enhanced DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

We reserve the right to close and interview prior to the dates outlined below.

Closing Date: 22/08/2025

Interview Date: Date TBC with at least 5 days notice provided

Main duties of the job

We are looking to recruit a compassionate and professional individual to join our team as a receptionist. In this customer facing role, you will be the first point of contact for patients, visitors, and staff, so a warm and empathetic manner is essential. You will need to demonstrate strong communication and organisational skills, and be committed to supporting the smooth and welcoming operation of the hospice.

Provide a courteous, professional and caring first impression of St Ann's Hospice.

Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.

Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.

About us

At St Ann's, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.

We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure St Ann's is in the best shape possible for future generations.

You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Bank staff are entitled to 5.6 weeks holiday per year, including bank holidays. Entitlement is calculated on a pro rata basis depending on the number of hours worked

• Contributory pension scheme up to 7% matched contribution
• Free parking
• Discounted lunches on site
• Meaningful work, making a difference in the lives of others
• IIP accredited employer creating the right environment for everyone to thrive and reach their potential

Job responsibilities

The Receptionist will:

• Provide a professional first impression of the hospice
• Work closely with the nursing team announcing patient arrivals
• Communicate with all departments regarding visitor arrivals
• Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
• Provide information on services and retail products
• Ensure good knowledge of the hospice and be able to answer queries or questions as required
• Assist other departments as required, work permitting
• Complete all required training
• Provide an excellent level of customer service
• Ensure the Reception area is free from clutter

Person Specification

Qualifications

• A general level of education to GCSE or equivalent

Experience

• A commitment to developing IT and digital skills
• Experience of working in a customer service role
• Flexible to cover other duties when required
• Experience of working in a reception role in a similar environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.47 an hourBand 2 Competency Based Framework