Bank Receptionist

As a Bank Receptionist, you will provide administrative and hygiene-specific support to our Cromwell Primary Care Centre and deliver excellent customer service to service users attending Dermatology appointments.

Our service offers Dermatology and Skin Cancer care within the Oldham area, functioning as a secondary care provider with a comprehensive range of dermatology-related services.

You will collaborate with our friendly clinical and managerial teams to optimize appointment capacity, monitor patient appointment timeliness, and perform clerical duties to ensure efficient administrative support.

You will be based at our clinic in Grimsby, operating Monday to Saturday from 8am to 6pm.

Main duties of the job

As a Bank Receptionist, your responsibilities will include:

1. Greeting patients for all Dermatology appointments.
2. Handling outcome appointments, typing, and dispatching clinical letters to GP practices and local trusts.
3. Preparing and cleaning clinical rooms.
4. Preparing and maintaining the reception area, including securing equipment and patient information.
5. Preparing administrative materials for the day.
6. Uploading all documentation from clinics, including medical photography, paperwork, incoming and processed post.
7. Gathering and uploading friends and family feedback online.
8. Managing cancellation reports from confirmation texts.
9. Following procedures for patients who do not attend.

For a full list of responsibilities, please see the attached job description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are a leading independent provider of community health and care services across the UK, working with health and care commissioners and communities to improve services focusing on experience, efficiency, and outcomes. Our services include adult and children's community health, primary care (urgent care, sexual health, dermatology, MSK), adult social care, and wellbeing services. We support millions across England and help over half a million people annually, guided by our values: care, think, do.

We are committed to equal opportunities and welcome diverse applicants. As a Disability Confident employer, we provide inclusive facilities, adjustments, and technical solutions.

Note: Roles may close early if highly popular. We encourage early applications.

Learn more about HCRG Care Group at https://www.hcrgcaregroup.com/about-us-2

Job benefits

Based at Cromwell Primary Care Centre, Grimsby, with benefits including:

• Hourly rate of £11.48 and self-booking shifts.
• Access to Wagestream to track and stream wages anytime.
• Working in a high standards clinical environment.
• Membership in 'Strive for Better' networks for professional development.
• 24/7/365 access to well-being support services.
• An innovative culture encouraging ideas and initiatives.
• A supportive team with recognition opportunities, including awards and 'Ask our Executives' events.
• Working for an organization with many services rated 'good' or 'outstanding' by CQC.

Person Specification

General Requirements

• Click 'Apply' above to view the detailed Job Description on our career site.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act 1975 (Exceptions Order). A Disclosure check via the DBS will be required to check for any criminal convictions.