Bank Receptionist

Integrated Care System; Cheadle; On-site; GBP 10,000 - 40,000; Part time

Job summary

A health service provider in Cheadle is looking for a compassionate and professional Banks Receptionist. The role requires strong communication and organizational skills, as you will be the first point of contact for patients and visitors. Offering £12.47 per hour with responsibilities including greeting patients, managing queries, and maintaining confidentiality. This position contributes significantly to the patient experience at the hospice.

Benefits

5.6 weeks holiday per year

Contributory pension scheme

Free parking

Discounted lunches

Meaningful work

Qualifications

• Commitment to developing IT and digital skills.
• Experience in a customer service role.
• Experience in a reception role in a similar environment.

Responsibilities

• Provide a professional first impression of the hospice.
• Work closely with the nursing team announcing patient arrivals.
• Communicate with all departments regarding visitor arrivals.
• Safeguard patient and visitor confidentiality.
• Provide information on services and retail products.
• Ensure good knowledge of the hospice.

Skills

Communication skills

Organizational skills

Empathy

Education

General education to GCSE or equivalent

Job description

We're looking to recruit a sensitive and empathetic Banks Receptionist to play a fundamental role indelivering a professional reception service to all our patients, staff andvisitors.

Contract: Bank

Salary: Band 2,£12.47p/h

WorkingPattern: Provide absence cover between Monday-Friday, as and when required/available

Working hours are 4.5 hour shifts, from 08:00-12:30 or 12:30-17:00. You may be requestedto start at any time between 08:00-17:00.

Based at: Heald Green

Call toaction - How to Apply

If you would like to contribute to making a difference for amuch-loved charity, we'd love to hear from you.

Please contact MarkFletcher at [e-mail] ifmore information is required.

Applicantsmust be authorised to work in the UK. We are not able to offer sponsorship atthis time.

The successful candidate will be subject to a Standard/EnhancedDBS Check, the cost of which is covered by the hospice. Any post holder withinthe organisation will be expected to undertake safeguarding trainingappropriate to their role and adhere to safeguarding policies and procedures.All staff must work in accordance with their statutory roles andresponsibilities in relation to safeguarding in accordance with the WorkingTogether to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty2015.

We reserve the rightto close and interview prior to the dates outlined below.

ClosingDate: 22/08/2025

Interview Date: Date TBC with at least 5 days noticeprovided

Main duties of the job

We are looking to recruit acompassionate and professional individual to join our team as a receptionist.In this customer facing role, you will be the first point of contact forpatients, visitors, and staff, so a warm and empathetic manner is essential.You will need to demonstrate strong communication and organisational skills,and be committed to supporting the smooth and welcoming operation of thehospice.

Providea courteous, professional and caring first impression of St Ann's Hospice.

Meetand greet patients and visitors into the hospice and deal with enquiries in anefficient, polite and courteous manner providing a caring, considerate serviceto everyone.

Answertelephone queries and take messages where appropriate, transfer calls anddirect visitors to the correct location.

About us

At St Ann's, there's one thing that motivates us, and that'sproviding excellent care and support to those living with or affected bylife-limiting illnesses.

We're continuously developing our plans for delivering outstandingperson-centered care that is innovative and evidence- based and to ensure StAnn's is in the best shape possible for future generations.

You'll be challenged, inspired and empowered to help us achieveour purpose and to play your part in making a difference.

Bank staff are entitled to 5.6weeks holiday per year, including bank holidays. Entitlement is calculated on apro rata basis depending on the number of hours worked

• Contributory pension scheme up to7% matched contribution
• Free parking
• Discounted lunches on site
• Meaningful work, making adifference in the lives of others
• IIP accredited employer creatingthe right environment for everyone to thrive and reach their potential

Job responsibilities

The Receptionist will:

• Providea professional first impression of the hospice
• Work closely with the nursing team announcing patient arrivals
• Communicate with all departments regarding visitor arrivals
• Safeguard patient and visitor confidentiality at all times includingadherence to Data Protect Act following GDPR
• Provide information on services and retail products
• Ensure goodknowledge of the hospice and be able to answer queries or questions as required
• Assistother departments as required, work permitting
• Completeall required training
• Providean excellent level of customer service
• Ensurethe Reception area is free from clutter

Person Specification

Qualifications

• A general level of education to GCSE or equivalent

Experience

• A commitment to developing IT and digital skills
• Experience of working in a customer service role
• Flexible to cover other duties when required
• Experience of working in a reception role in a similar environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.47 an hourBand 2 Competency Based Framework