Bank Porter/Housekeeper

Tewv; Tees Valley; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Bank Porter/Housekeeper to join the Hotel Services team. You will provide cleaning and catering across offices, wards and communal areas, always prioritising patient comfort and safety.

You will work shifts including evenings and nights, bring a flexible, reliable approach, and help maintain high standards of cleanliness and service in a hospital environment.

Qualifications

• Experience in cleaning activities and use of cleaning materials and equipment.
• Food hygiene knowledge with Level 2 certificate within 12 months of appointment.
• Experience or willingness to work in catering/food service is advantageous.
• Experience in mental health or learning disabilities settings is beneficial.

Responsibilities

• Provide and maintain cleaning and catering services as part of the Hotel Services team to offices, patient and communal areas.
• Ensure a clean, safe and supportive environment for staff and patients in recovery.
• Work in a multi‑professional team with empathy and strong patient focus.
• Be flexible and reliable, able to work shifts and cover short notice changes.
• Promote a positive image of Hotel Services and the Trust.

Skills

Attention to detail

Time management

Compassionate patient care

Teamwork

Clear communication

Education

Food Hygiene Certificate Level 2

Numeracy and Literacy to level 2 ITQ Level 2

NVQ level 2 in Portering or Housekeeping

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Bank Porter/Housekeeper

The closing date is 10 November 2026

To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.

To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.

To show commitment to and participate in quality improvement activities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

We require friendly, positive thinking, organised and motivated individuals to work as a Bank Porter/Housekeeper within the Trusts Hotel Services Team.

Porter/Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at West Park Hospital and will be required to work shifts 6-2 14.00-22-00 and 22.00-7.00, weekends and bank holidays.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.

Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

• Food Hygiene Certificate Level 2 (to be completed within 12 months)
• Numeracy and Literacy to level 2 ITQ Level 2
• NVQ level 2 in Portering or Housekeeping

Experience

• Experience in portering
• Experience in use of cleaning materials and equipment
• Experience of working or volunteering in a mental health or learning disabilities environment
• Experience cleaning in a hospital environment

Knowledge

• Knowledge of Health & Safety and COSHH
• Knowledge of National Standard of Cleanliness
• Knowledge of deep-cleaning procedures
• Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
• Good understanding of confidentiality

Skills

• Able to follow protocols and instructions
• Able to demonstrate thoroughness and attention to detail in all tasks
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
• Effective verbal and written communication skills
• Time management and ability to prioritise effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust