Bank Porter/Housekeeper

NHS; Darlington; On-site; GBP 25,000; Part time

Job summary

A regional NHS Trust in Darlington is seeking dedicated individuals for part-time Bank Porter/Housekeeper roles. Responsibilities include providing cleaning and catering services in a supportive environment for patients with mental health conditions. Ideal candidates must have relevant experience, a Food Hygiene Certificate, and a passion for patient care. This role offers flexible shifts and the opportunity to contribute to a caring community.

Qualifications

• Experience in portering.
• Experience in use of cleaning materials and equipment.
• Experience in general cleaning duties.
• Experience of working or volunteering in a mental health or learning disabilities environment.

Responsibilities

• Provide and maintain cleaning services in patient and communal areas.
• Interact with patients compassionately.
• Promote a positive image of Hotel Services and the Trust.

Skills

Cleaning

Food service

Communication

Attention to detail

Education

Food Hygiene Certificate Level 2

Numeracy and Literacy to level 2 ITQ Level 2

Job description

Job summary

To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.

To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.

To show commitment to and participate in quality improvement activities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

We require friendly, positive thinking, organised and motivated individuals to work as a Bank Porter/Housekeeper within the Trusts Hotel Services Team.

Porter/Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at West Park Hospital and will be required to work shifts 6-2 14.00-22-00 and 22.00-7.00, weekends and bank holidays.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.

Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Details Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata, per annum

Contract

Bank

Working pattern

Part-time

Reference number

346-EF-064-25-A

Job locations

West Park Hospital

Edward Pease Way

Darlington

DL2 2TS

Job description Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Job description Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification Qualifications Essential

• Food Hygiene Certificate Level 2 (to be completed within 12 months)
• Numeracy and Literacy to level 2 ITQ Level 2

Desirable

• NVQ level 2 in Portering or Housekeeping

Experience Essential

• Experience in portering
• Experience in use of cleaning materials and equipment
• Experience in general cleaning duties
• Experience of working or volunteering in a mental health or learning disabilities environment

Desirable

• Experience cleaning in a hospital environment

Knowledge Essential

• Knowledge of Health & Safety and COSHH
• Knowledge of National Standard of Cleanliness
• Knowledge of deep-cleaning procedures
• Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
• Good understanding of confidentiality

Skills Essential

• Able to follow protocols and instructions
• Able to demonstrate thoroughness and attention to detail in all tasks
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
• Effective verbal and written communication skills
• Time management and ability to prioritise effectively
• Breakaway techniques

Person Specification Qualifications Essential

• Food Hygiene Certificate Level 2 (to be completed within 12 months)
• Numeracy and Literacy to level 2 ITQ Level 2

Desirable

• NVQ level 2 in Portering or Housekeeping

Experience Essential

• Experience in portering
• Experience in use of cleaning materials and equipment
• Experience in general cleaning duties
• Experience of working or volunteering in a mental health or learning disabilities environment

Desirable

• Experience cleaning in a hospital environment

Knowledge Essential

• Knowledge of Health & Safety and COSHH
• Knowledge of National Standard of Cleanliness
• Knowledge of deep-cleaning procedures
• Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
• Good understanding of confidentiality

Skills Essential

• Able to follow protocols and instructions
• Able to demonstrate thoroughness and attention to detail in all tasks
• Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
• Effective verbal and written communication skills
• Time management and ability to prioritise effectively
• Breakaway techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

West Park Hospital

Edward Pease Way

Darlington

DL2 2TS

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

West Park Hospital

Edward Pease Way

Darlington

DL2 2TS

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)