Bank On site Technician BD 3

Transformationunitgm; Greater London, Dartford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading NHS organization is seeking a friendly and enthusiastic IT Technician to join their ICT team. This role involves providing on-site support, configuring devices, and assisting users across the Trust. Candidates should possess strong communication skills and relevant IT qualifications, with a commitment to delivering excellent customer service.

Qualifications

• Knowledge and experience of configuring and testing devices.
• Ability to work guided by standard operating procedures.
• Experience working in an IT Department.

Responsibilities

• Provide on-site IT support to staff.
• Configure and test devices to work on the trust network.
• Deal with staff face to face and ensure a clear and well-mannered nature.

Skills

Good communication skills

Customer service experience

Knowledge of software deployment

Knowledge of hardware components

Experience with imaging platforms

Education

A Level Qualification or NVQ Level 3

Job description

Main area ICT Grade Band 3 Contract Bank Hours Flexible working - 37.5 hours per week (Bank Hours/Flexible (Up to 37.5 hours PW)) Job ref 277-Bank ICT Band 3

Employer Oxleas NHS Foundation Trust Employer type NHS Site Pinewood House Town Dartford Salary £30,225 Pa Pro Rata incl HCAS Salary period Yearly Closing 25/05/2025 23:59 Interview date 28/05/2025

Band 3

Job overview

The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust.

The post holder will respond to calls logged by IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment

Main duties of the job

Key tasks include:

• To provide on-site IT Support to staff
• Configuring and testing devices to work on the trust network
• Demonstrating to staff
• Dealing with staff face to face and ensuring a clear and well-mannered nature
• Provide cover to the ICT ServiceDesk
• Ensure that all IT assets are recorded on appropriate system
• Knowledge of using a Servicedesk/Helpdesk system
• Experience of faulty equipment processes

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We Listen
• We Care

Detailed job description and main responsibilities

The post holder must have

• Good communicational skills

Ability to work guided by standard operating procedures and with minimal supervision

Knowledge and experience of software deployment

Knowledge and experience of software packages such as Word, Excel and Databases

• Knowledge and experience of hardware components
• Knowledge and experience of imaging platforms where multicasting to a high number of devices

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.

Person specification

Education/Qualifications

• A Level Qualification or Equiv NVQ Level 3 or Exp working in IT Department

Experience/Knowledge

• Knowledge and experience of imaging platforms where multicasting to a high number of devices
• Knowledge and experience of Configuring and testing devices

Skills/Ability and Knowledge

• Face to face customer service experience/good communication skills

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process. We also discourage overuse of AI during the application process because this can negatively impact the quality of your application and may hinder your chances of being shortlisted. Thank you.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.