Bank Medical Secretary

Integrated Care System; Coventry; On-site; GBP 1,000; Full time

Job summary

A leading healthcare provider seeks a dedicated Bank Medical Secretary to deliver high-quality administrative support within the Coventry and Warwickshire Sexual Health Service. This position requires strong audio typing skills, knowledge of medical terminology, and proficiency in managing electronic patient records. You will play a key role in ensuring the smooth operation of clinical services across multiple sites, with benefits including competitive pay and opportunities for professional development.

Benefits

Access to Wagestream for wage tracking

Free well-being services available 24/7

Free statutory and mandatory training

Opportunities for idea sharing and innovation

Access to support networks for NHS professionals

Qualifications

• Strong audio typing skills required.
• Solid understanding of medical terminology is essential.
• Proficiency in using computerised systems for appointments and patient records.

Responsibilities

• Accurately transcribe correspondence and reports from audio dictation.
• Undertake routine clerical duties and handle inquiries.
• Manage tracking and filing of medical documents.

Skills

Audio typing

Medical terminology

IT proficiency

Organizational skills

Tools

Blithe Lilie Patient Management System

Microsoft Office

Job description

We are looking for a dedicated and professional Bank Medical Secretary to join our team, providing high-quality administrative and secretarial support to Consultants and clinical staff within the Coventry and Warwickshire Sexual Health Service.

In this key role, you will deliver efficient and accurate typing and administrative support, ensuring the smooth running of day-to-day operations. Strong audio typing skills and a solid understanding of medical terminology are essential. You will also be proficient in using computerised systems to book and track various appointments and manage electronic patient records, maintaining accuracy and timeliness at all times.

Your responsibilities will include a range of clerical tasks to support the wider team and ensure an organised, responsive service. Flexibility is important, as you will be required to work across our four sites: Coventry, Rugby, Leamington Spa, and Nuneaton.

Main duties of the job

As a Bank Medical Secretary, your responsibilities will include:

• Accurately transcribe all correspondence and reports by touch typing from audio dictation using knowledge of medical terminology. Daily use of the Blithe Lilie Patient Management System, HIV database, Microsoft Office, and various IT packages and departmental databases as required.
• Undertake routine clerical duties such as distributing and dispatching mail, photocopying, faxing, responding to emails, and retrieval of case notes for various departments as requested.
• Answer the telephone and deal with enquiries or take messages and pass to the appropriate person to respond.
• Track all medical documents, whether hard copy or electronic, via the Patient Management System.
• Assist with agenda formation and minute taking.
• File letters and investigations accurately within the appropriate section of the patient EPR.
• Liaise with other departmental staff regarding case notes in your possession.
• Provide administrative support to the medical teams and service support to the management team.
• Manage the onward referral process and support the administration teams for inward referral tracking when required.
• Support the tracking and collation of alerts.
• Assist with administration of patient and non-patient activities within the HIV service.

For a full list of responsibilities, please see the attached job description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children’s community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year — guided by our simple values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident committed company, working to provide facilities, work environment adjustments, and technical solutions to be inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we may close it earlier than the advertised date. If you're keen to join our team, please apply as soon as possible.

To learn more about HCRG Care Group, visit our website.

Job responsibilities

As a Bank Medical Secretary, you'll be part of our valued team at our Coventry and Warwickshire Sexual Health Service. Benefits include:

• £12.21 per hour
• Self-booking and access to all bank shifts within your Business Unit, with the ability to self-book, provided shift requirements are met.
• Request shifts or days off up to six weeks in advance, promoting work-life balance.
• Access to Wagestream, allowing you to track and stream your wages throughout the month.
• Work in an environment focused on the highest clinical and quality standards.
• Opportunities to work in different areas and services to gain new knowledge and experience.
• Access to the Strive for Better networks, a professional support network for NHS professionals.
• Free well-being services available 24/7, including counselling and support helplines.
• Free statutory and mandatory training, with additional courses and e-learning for skill development.
• An innovative culture encouraging idea sharing and local initiatives.
• A supportive team environment with recognition opportunities and participation in awards and events.
• The pride of working for an organization with many services rated good or outstanding by the CQC.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to check for any previous criminal convictions.