Bank Medical Receptionist

Care Plus Group Primary Care practices provides the first point of contact for registered patients accessing the health care service. The service will work collaboratively with patients to assist them in managing and preventing illnesses and coordinating access to specialised care.

The Care Plus Group Primary Care practices, Open Door and Quayside, provide services for a client group with a range of diverse and sometimes complex needs including substance misuse, homelessness, mental health problems and self-neglect.

Please note that Care Plus Group Primary Care are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job Title: Bank Medical Receptionist

Hours: As and when required

£23,874.98 per annum pro rata fixed salary point

The postholder will be the first point of contact for visitors and callers and will be required to deal with enquiries efficiently and courteously to the mutual satisfaction of the partners, service users, and patients.

You will provide a professional and quality administrative support and reception service to patients, doctors, other health professionals, and all visitors. You will be greeting and marking as arrived patients and answering the telephone, along with referrals, scanning, and other duties. You will work under general supervision and within well-established procedures.

You will be required to answer all incoming calls from patients and other health care professionals, diverting them appropriately. Liaise with clinicians, make/cancel and re-arrange appointments via the system. Undertake routine clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries. Process and distribute incoming and outgoing mail (including electronic).

About us

Open Door & Quayside are subsidiaries of Care Plus Group.

Open Door is committed to improving health & social care for some of the most vulnerable people within North East Lincolnshire. Quayside is a GP practice which is committed to ensuring that the local community is given the opportunity to access a range of health and care services and receive information, advice, and guidance needed to improve their lives.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme, and an extensive range of CPD/development opportunities. We recognize continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way that supports family-friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expects the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Job responsibilities

The job description is attached as a separate document with the person specification; please refer to this for more information.

Person Specification

Other

• Ability to work flexibly with regard to working hours/arrangements and venues

Qualifications

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications
• NVQ Level 2 Business Admin

Experience

• Recent experience of working in an office/reception (within the last year)
• Recent experience of working in a GP/medical practice in an admin/receptionist role
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel
• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment
• Experience of using SystmOne

Knowledge and Skills

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to work as part of a team
• Ability to work on own initiative
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes
• Non-judgemental approach
• Ability to deal effectively with confrontation
• Ability to remain calm when dealing with difficult and/or sensitive situations
• Ability to demonstrate commitment to Care Plus Group core values
• Medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.