Bank Medical Concierge Nurse

HCA Healthcare UK; Greater London; Presencial; GBP 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work

Group Life Assurance

Maternity/paternity pay

Retail discounts

Descripción de la vacante

HCA Healthcare UK in London seeks a Bank Medical Concierge Nurse to join the MCC team. You will coordinate patient referrals, admissions and transfers across the network, providing expert nursing advice and ensuring safe, timely pathways for adults and paediatric cases.

You will review clinical information, assess care needs, and build strong relationships with GP practices, consultants and hospital staff while maintaining the highest standards of patient experience and safety.

Formación

• Registered Nurse or Midwife with Band 5+ registration and at least 5 years post-registration experience.
• Experience in case management, patient flow or site lead roles is desirable.
• IT skills include MS Office and clinical databases.

Responsabilidades

• Provide expert nursing advice to facilitate referrals, admissions and transfers within HCA UK.
• Review clinical information and perform telephone assessments to determine care needs.
• Coordinate end-to-end referral and admission pathways with timely escalation of risks.
• Deliver support to patients, families and colleagues to ensure a high-quality experience.
• Maintain safety and quality standards across referrals and admissions.
• Lead on-call shifts and support the wider team; escalate governance concerns as needed.

Conocimientos

Communication skills

Clinical assessment

Teamwork

Educación

RN or Midwife Band 5+

5+ years experience

Herramientas

MS Office

Clinical databases

Descripción del empleo

Bank Medical Concierge NurseLocation: 2 Cavendish Square, London, W1G 0PUFull time / 37.5 hours per weekShift times Between 8am and 8pm (8am - 4pm / 10am - 6pm / 12pm - 8pm)BankWe’re looking for a Medical Concierge Nurse to join our bank team based in Marylebone, London.The Medical Concierge Nurse (MCN) is an exciting role within the HCA UK Medical Concierge Centre (MCC). The MCN facilitates patient transfers and admissions including interhospital transfers (UK and International – adult and paediatric), direct admissions (from GPs, ANPs and Consultants), outpatient appointments and second medical opinions, as directed by the Medical Concierge Lead (MCL).The MCN assesses, plans, coordinates, and facilitates various patient referral pathways into HCA Healthcare UK whilst acting as the patient’s advocate.Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Medical Concierge team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you’ll do:Provide expert nursing advice and guidance to facilitate patient referrals, admissions and transfers across the HCA Healthcare UK network.Review clinical information and undertake comprehensive telephone assessments to determine patients' care needs, suitability for admission and the most appropriate consultant and facility.Coordinate and oversee the end-to-end patient referral and admission pathway, ensuring timely escalation of clinical, operational and financial risks where required.Deliver exceptional support and guidance to patients, families, carers and non-clinical colleagues, promoting a high-quality patient experience.Ensure all referrals and admissions are managed safely, effectively and in accordance with agreed clinical pathways, operational procedures and quality standards.Build and maintain effective working relationships with internal and external stakeholders, adapting communication styles to meet individual needs and manage complex or sensitive situations.Use sound clinical judgement, prioritisation and problem-solving skills to manage workload effectively and support safe decision-making.Provide leadership and oversight during on-call shifts, supporting the wider team and ensuring timely resolution of issues and concerns.Escalate clinical, operational and governance concerns appropriately and contribute to a culture of continuous improvement and patient safety.What you’ll bring:A Registered Nurse or Midwife with post registration experience at Band 5 or above - at least 5 years of experienceExperience in a specialist area, case management, patient flow or site lead role. DesirableClinical experience within Neurology or Cardiology. DesirableDemonstrative IT Skills in MS office and with clinical databases.Excellent communication skills – both written and verbalClinical assessment skills, confident in challenging decisions to ensure the patient needs are metKnowledge and understanding of safe admissions and patient transfersKnowledge of the deteriorating patient and life-threatening conditionsEvidence of continuous professional development in clinical area.Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Concierge Nurse, you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.