Bank Learning Support Assistant

Landau Ltd; Shrewsbury; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Real Living Wage

Private healthcare

Disability Confident Employer status

Gold Award for veterans

Job summary

Landau is seeking a Bank Learning Support Assistant to guide learners, support tutors, and help create inclusive learning experiences in Telford. The role emphasises safeguarding, creativity, and flexible, student-centred support.

You will work 1-to-1 or in small groups, assist with portfolios and exams, and contribute to a positive, diverse learning environment. Hours are term-time with a focus on empowering learners to achieve their potential.

Qualifications

• Relevant qualification such as Teaching Assistant, AET, or equivalent.
• Maths and English at Level 2 minimum.
• Experience supporting learners in classrooms, workshops or community settings.
• Experience with SEND and learners facing barriers is desirable.

Responsibilities

• Provide one-to-one or small group mentoring and support in classrooms, workshops, and community settings.
• Help tutors adapt lessons and activities to be accessible and engaging.
• Support with learner portfolios, assessments and progress reviews.
• Encourage positive behaviour, teamwork and confidence building.
• Assist with safeguarding and wellbeing of learners.

Skills

Enthusiastic

Relationship building

Creativity

IT literacy

Organised

Safeguarding

Education

Teaching Assistant qualification

Maths & English Level 2

Job description

We have an incredible new opportunity for a Bank Learning Support Assistant to join Landau. This role offers more than a wage – it’s about the deep reward of guiding young people who’ve faced challenging starts in life toward brighter futures. As a Bank LSA, you will provide high-quality support, mentoring, and guidance, helping everyone from those who are struggling to those ready to stretch themselves to participate, achieve, and feel proud of their progress. By breaking down barriers to learning, bringing creativity to sessions, and being a friendly, supportive presence, you’ll make every learner feel included, motivated, and excited about what they can achieve. Simply put, you’ll help learners discover their potential and enjoy the journey along the way!

At Landau, we’re passionate about changing lives and creating futures. As a leading supported employment and training charity, we’re changing over 800 lives each year across the West Midlands, including Telford and Wrekin, by providing pathways to employment, access to education, and support for personal growth and independence. Joining our team means joining a community that values making a real difference—empowering individuals to overcome challenges and realise their potential. We are a diverse, forward-thinking organisation, dedicated to delivering high-quality, sustainable services that truly change lives and open doors to new beginnings

We are committed to supporting our workforce as much as our mission. At Landau, you’ll receive the Real Living Wage, access to a private healthcare scheme, roadside assistance, and support through our Disability Confident Employer status. We’re proud to be a Gold Award holder for our support of veterans, creating an inclusive environment where all backgrounds and abilities are valued. If you’re driven to be part of a diverse, forward-thinking organisation that’s dedicated to delivering high-quality, sustainable services that truly change lives, we’d love to have you join us.

Key responsibilities will include:

• Supporting and mentoring learners in classrooms, workshops, and even out in the community
• Helping tutors adapt lessons and activities so that every learner can achieve and feel confident
• Working 1-to-1 or in small groups to help learners overcome challenges and barriers to learning
• Coming up with creative strategies to engage learners and keep sessions fun and inclusive
• Assisting with learner portfolios, assessments and progress reviews
• Encouraging positive behaviour, teamwork and confidence building
• Providing pastoral support, being a trusted and approachable person learners can turn to
• Helping learners set and achieve personal goals, preparing them for exams, next steps, and future opportunities
• Supporting with work experience placements and enrichment activities that prepare learners for life beyond the classroom
• Assist with preparation for exams and to take part in invigilation, supervision and support during exams
• Acting as a key worker for identified learners – cheering them on, celebrating their progress and helping them reach their potential

We are looking for someone who is:

• Enthusiastic, approachable, and great at building positive relationships
• Passionate about supporting young people, including those with additional needs
• Flexible, creative and ready to try new approaches to inspire learnersOrganised, reliable and confident in working as part of a team
• Committed to safeguarding and ensuring the wellbeing of learners

Why you’ll love working with us

• Make a real difference – every learner’s achievement is also your success!
• Join a welcoming, supportive and passionate team who care about what they do
• Enjoy variety – no two days are ever the same
• Opportunities to grow your own skills and progress your career
• A workplace where your ideas are valued and your input helps shape the learner journey

Person specification

Job title: Bank Learning Support Assistant

SKILLS AND CORE COMPETENCIES

Technical competency (qualifications and training)

• A relevant qualification such as Teaching Assistant, AET, or equivalent – giving you the skills to confidently support learners. (Essential)
• Maths and English at Level 2 minimum – helping you guide learners and support their progress with confidence. (Essential)

Experience

• Experience supporting learners in a similar role – whether in classrooms, workshops, or community settings – and loving every minute of it! (Essential)
• Experience working with learners with SEND, helping them overcome barriers and achieve their goals. (Essential)
• Experience supporting learners with anxiety, low confidence, or who face social or educational disadvantages. (Desirable)
• Experience meeting the needs of learners with Education, Health and Care Plans (EHCPs). (Desirable)
• Experience planning, preparing, or adapting resources and activities to make learning accessible, engaging, and fun. (Desirable)

Skills and Attributes

• Creative, innovative, and full of ideas for practical approaches that spark curiosity and motivation in learners. (Essential)
• Confident with IT and able to manage administrative and reporting tasks efficiently. (Essential)
• Strong organisational skills, reliable, and excellent at time-keeping – keeping everything running smoothly. (Essential)
• Able to build trust and strong relationships with post-16 learners, helping them feel supported and inspired. (Essential)
• Resilient, positive, and a true team player, ready to tackle challenges with a smile. (Essential)
• Able to plan, risk assess, and supervise off-site activities such as work experience placements. (Essential)

Safeguarding

• Aware of, committed to, and confident in promoting the safety and wellbeing of young people and vulnerable adults. (Essential)
• This role requires an Enhanced DBS Disclosure. (Essential)

Other

• Committed to promoting Equal Opportunities and Diversity and celebrating differences. (Essential)
• Ability to travel between Landau sites or on Landau business as needed. (Essential)

The post holder is required to maintain and promote a positive attitude to health and safety and to comply with and ensure compliance with health and safety codes of practice for the safety and wellbeing of learners and staff.

Equality & Diversity

Landau has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. Landau’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes

Safeguarding of Children and Vulnerable Adults

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. This post is subject to an Enhanced DBS check (at Landau cost)

Hours: As and when required

Salary: £15.75-£21 per hour (Depending on Experience)

Location: Telford

Our Study Programme works on a Term Time Only schedule working 39 weeks per year

We are committed to creating a fair and inclusive workplace. As part of our pledge with the Crisis Homelessness Alliance, we offer an automatic interview to applicants who meet the minimum criteria for this position and are currently experiencing or at risk of homelessness. If this applies to you, please let us know when you apply.

As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If this applies to you, please let us know when you apply.

As a member of the Armed Forces Covenant we recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our organisation and country. A guaranteed interview will therefore be offered to Veterans and their Spouses/Partners, serving Regular members of the Armed Forces approaching the end of their service and the Spouses/Partners of currently serving Regular members of the Armed Forces. This is conditional on the minimum criteria of the job being met and no longer than 5 years has lapsed since leaving the Armed Forces (subject to supporting information being provided on request). If this applies to you, please let us know when you apply.

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.

If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children’s barred list check and provide at least 2 references.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.