Bank Hospitality Assistant - Osbern Manor-Hospitality

Oakland Care; Gillingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a forward-thinking organization as a Hospitality Assistant, where your role is vital in providing exceptional service in a luxurious care environment. You'll assist with meal services, maintain dining areas, and ensure residents feel at home. This position offers the opportunity to make a significant impact on the lives of residents and their families. With a focus on teamwork and high standards, you will thrive in a supportive atmosphere that values integrity and respect. If you have a passion for hospitality and a commitment to excellence, this role is perfect for you.

Benefits

Free meal per shift

Enhanced Bank Holiday pay

Increased annual leave

Cycle to Work scheme

Extra day off for milestone birthdays

Company sick pay

Refer a Friend Scheme

Recognition initiatives

Long service awards

Qualifications

• Experience in a similar hospitality role within a luxurious setting.
• Strong customer-facing skills and a 'can-do' attitude.

Responsibilities

• Assist with meal service and maintain dining areas.
• Ensure residents' non-care needs are met with high-quality service.

Skills

Customer Service

Organizational Skills

Teamwork

Reliability

Job description

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.

We offer some excellent rewards & benefits including:

• One free meal per shift for all team members.
• Enhanced Bank Holiday pay.
• Increased annual leave entitlement. Team members who work with us for 3 years or more receive extra annual leave.
• Cycle to Work scheme – save money on commuting costs and improve your health.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay, which exceeds statutory entitlement (subject to length of service).
• Refer a Friend Scheme for successful referrals - applicable for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: Osbern Manor Care Home, 26 Hoath Lane, Wigmore, Gillingham, GE8 0SW

Hours: 0 hours per week

Pay: £12.60 per hour

Contract: BANK

Shift: Days

What do you need to succeed:

Our Hospitality Assistants support our care teams to provide exceptional hospitality services, supporting the Head Chef, Reception Teams, Housekeeping, and Lifestyles Team.

This is a crucial position, central to the lives of the people we support and their families. Good people skills are essential, alongside strong organizational skills. If you have previous experience in hospitality and an affinity for care, this is the role for you.

Key responsibilities include:

• Assisting with meal service in resident rooms or dining rooms.
• Ensuring water/drink jugs are regularly refilled in resident rooms.
• Helping set up and clear tables before and after lunch service.
• Maintaining temperature records of fridges and service stations.
• Maintaining the Bistro to ensure it is fully stocked and professional.
• Attending to residents' non-care needs, such as opening/closing curtains or changing TV channels.

To be successful, you should have/be:

Essential:

• Experience working in a similar role within a luxurious setting.
• A 'can-do' attitude and willingness to support residents with high-quality service.
• Customer-facing experience, including building relationships with internal & external stakeholders.

Personal attributes:

• Reliable and punctual.
• Effective team player.
• Professional appearance and standards.
• Understanding of sensitivities within a care home environment.
• Ability to develop good relationships and represent the organization professionally.
• Trustworthy, aware of individual differences.
• Motivated, passionate, enthusiastic.
• Team-oriented, goal-driven.
• Willing to learn and grow.
• Calm and approachable under pressure.

Our mission is to provide exceptional homes where everyone is part of our Family, guided by our core values: Family, Integrity, Respect, Exceptional, and Sustainable.

Apply now!

If you're ready to start your journey and make a difference, don't delay—apply today!