Bank Health Support Worker

Integrated Care System; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

Nimbuscare is seeking a dedicated Health Support Worker to provide essential support to patients in their homes within the York community. The role involves conducting assessments, assisting with daily living needs, and maintaining accurate health records. Candidates should hold an NVQ Level 2/3 in Care and possess a driving license to facilitate patient visits. This rewarding position offers opportunities for career advancement within a supportive team dedicated to patient health and well-being.

Qualifications

• Must possess a valid driving license and access to a vehicle.
• Experience working in a community health/social care setting is preferred.
• Team player who can work independently and recognize when to escalate issues.

Responsibilities

• Provide assessments of patients in their own homes and ongoing care.
• Administer medication, maintain personal hygiene, and support patients' daily activities.
• Ensure accurate record-keeping and timely reporting of patient conditions.

Skills

Communication Skills

Teamwork

Customer Service

Education

NVQ Level 2/3 in Care

Job description

Would you like to join adynamic and successful Healthcare team that is dedicated to supporting thehealth and wellbeing of patients within our community?

If you are looking for a freshstart or seeking a new challenge, this role offers you the ability to develop abroad range of skills across several disciplines, and the opportunity forfurther career progression.

Our Health Support Workerssupport patients to remain independent in their own homes, while continuingwith healthcare assessments, rehabilitation, and recovery. We also provide anurgent crisis response supporting patients and preventing unnecessary hospitaladmissions.

You will work closely with ateam of healthcare professionals to support patients' individual needs andpromoting patient health and wellbeing.

You must possess a valid driving licence and access to your own vehicle for this role.

Interviews are expected to take place in person in York on 19.08.2025.Please take this into consideration when submitting your application.

There is no sponsorship available for this role. Kindly only submit an application if you have the legal right to work in the UK.

If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.

Agencies need not reach out to us.

Main duties of the job

To provide first visit assessments of patientsin their own home, and ongoing care andsupport to the individual.

Assist patients to meet their basic needs,including prompting and administering medication as required, supporting withdietary needs, maintaining personal hygiene, and using toilet facilities asappropriate.

Perform physical observations on patients usingthe necessary equipment (blood pressure monitors, blood sugar, and pulseoximeters) when appropriate or when advised to by a manager or member of thenursing team.

Ensure referrals to other agencies are made andeffectively and efficiently signpost patients to relevant agencies whenappropriate.

Ensure accurate records are maintained in atimely manner including discharging and archiving patient paperwork, completingHealthcare Support visit data and CQC documentation.

About you

With excellent communicationskills you will have the ability to build a professional rapport withpatients', being able to calmly and professional identify and deliver patientneeds.

A team player, you will workeffectively and professional within the wider YICT team and can workindependently,

You will have a solutionfocussed attitude and be able to react to challenges or setbacks in a positivemanner. You will be able to work efficiently.

You will hold a full UKdriving licence and have access to a vehicle.

Full training will be given.

About us

Nimbuscare is one of thelargest 'at scale' providers of primary care in the North of England, caringfor more than 250,000 patients across our 11 Member GP Practices.

We work collaboratively acrossthe York area delivering new, innovative and sustainable health care services.

As leaders in local care, ourgoal is to work together across the health and care system to improve thehealth, wellbeing and experience of our patients/

To learn more about Nimbuscareplease visit our website at www.nimbuscare/.co.uk

In line with the General DataProtection Regulation (GDPR), Nimbuscare will use and hold your personal datafor the intended purpose.

We are committed tosafeguarding the welfare of children/vulnerable adults and expect the samecommitment from all staff and volunteers.

Nimbuscare is committed toimproving the diversity of its workforce to better reflect the communities weserve. We welcome applications from everyone and work to promote an inclusivesupportive culture that values and celebrates our differences.

As a Disability ConfidentCommitted employer disabled applicants who meet the essential criteria for thisjob are guaranteed an interview.

Job responsibilities

The post holder, under the direction of the York Community Frailty Hub, will provide appropriate care and support to patients and their carers, in their own homes.

The post involves supporting people in potentially distressing, unpredictable situations and may involve supporting terminally ill patients and their families or carers.

Main Duties And Responsibilities:

Accountable for the delivery of efficient and appropriate care in accordance with relevant standards, guidelines and codes of conduct.

To perform first visit assessments of patients in their own home following referral and assessment from a clinician. To update pre-visit summary and lone working questionnaire as appropriate.

To provide care and support as appropriate.

To maintain written records on Systm One and other related information as required and report all changes in the patients condition to the Team in an accurate and timely manner.

To ensure patients comfort, safety, and dignity at all times.

To assist and support patients and carers as appropriate. To assist patients with their activities of living, including prompting and administrating medication as required, diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate.

To always respect the privacy and dignity of the patient, ensuring confidentiality.

Planned and Unplanned Cover: To contribute to maintaining the safe level of service delivery.

To effectively, efficiently and appropriately acknowledge, signpost and/or handle queries as deemed appropriate and source the appropriate advice.

Administrative Record Keeping: Responsible for maintaining accurate records / discharging and archiving patients paperwork. Completing Healthcare Support visit data and ensuring this is inputted correctly.

Ensuring Healthcare Support colleagues receive accurate client visit information in a timely manner via updating the pre-visit summary on Systm One, telephone and/or email.

To perform physical observations on patients using the necessary equipment (BP monitor, blood sugar, pulse oximeter) when it is deemed appropriate or when advised to by a manager or the nurse team.

To ensure referrals to other agencies are made appropriately.

To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.

Such other duties as may reasonably be delegated from time to time.

Education and Training:

In accordance with the concepts of lifelong learning, develop own knowledge and skills and contribute to provide information to others to help their development. This will include:

Take part in plans for development, learning and performance, including participating in team meetings.

To attend training offered by YICT clinical staff to ensure this is up to date.

Ensure mandatory training is up to date and completed on time, speaking with managers or in 121 if protected time is needed to achieve this.

Demonstrating to new staff members the skills and activities carried out, including shadowing, home visits and office-based workload.

Participate in 121, performance review and appraisal.

Infection Prevention and Control is everyones responsibility; therefore, Nimbuscare are committed to ensuring that all employees work collaboratively to reduce the risk of healthcare associated infection. In order to achieve this, all staff are expected to comply with Infection Prevention and Control (IPC) Policies, to attend IPC training as part of their induction programme, attend mandatory IPC training or complete the e-learning programme annually and/or complete the workbook, as appropriate to their role.

To undertake training identified appropriate/necessary to perform the role.

Other responsibilities:

• Establish and maintain communication with individuals and groups about difficult or complex matters, overcoming any problems in communication.
• Communicating clearly, concisely and effectively with other team members.
• To develop good communications with the patient and his/her family, passing on all relevant information to the Community Frailty Hub team and other professionals as appropriate, e.g. out of hours GP's.

To treat all patient information as confidential.

Risk Management: Although it is essential the post holder can work independently , it is equally important the post holder to access support and advice as appropriate.

Demonstrate an awareness of the scope / boundaries of their own responsibilities, decision making, skills and knowledge is vital and to assertively and appropriately escalate and/or access support.

IT Literate: be willing to learn about IT system used in healthcare e.g. SystmOne and Microsoft Applications.

Customers/ Key Stakeholders

Supporting the Practice in achieving our Strategic Goals. Examples of the most direct customers:

External Customers:

District Nurses

Trust: Community Response Team, Community Therapy Team

Local Authority: Adult Social Services

Out of Hours Services

Social Services

Voluntary Sector Agencies

Internal Customers:

Clinical Manager

Operational Manager

Wider Clinical Team (Practice Nursing and GP team)

Community Frailty Hub colleagues

Person Specification

Qualifications

• Certification of Enhanced Criminal Record Check with childrens and/or adult barred list to be carried out after successful interview.
• Caring
• NVQ Level 2/3 in Care
• Experience of working in a community health/social care setting

Experience

• Experience in Healthcare - although this is not essential

Other

• Access to a car and full driving license

Behaviours

• Teamwork: Work effectively and professionally within the team through willingness to proactively support and assist their peers and colleagues.
• Ability to work independently supported by the Community Frailty Team. Having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and clinical knowledge.
• Solution Focussed Approach: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and of the service.
• Customer Service: Ability to remain focused on providing and continuously improving an excellent patient and internal customer service (colleagues).
• Confidentiality: Ability to exercise and adhere to Nimbuscare confidentiality policies.
• Work Prioritisation: Ability to organise, prioritise and manage your own workload.

Skills

• Communication Skills. Good Verbal and written communication.
• Ability to build professional and appropriate rapport with patients.
• Able to calmly, professionally and efficiently identify patients needs.
• Able to calmly, professionally and efficiently deliver patients needs with a warm reassuring demeanour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13.90 an hour-for week days and £15.45 an hour for weekends & bank holidays