Bank Health Care Support Worker

Integrated Care System; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

The Rosemary Foundation is seeking a Bank Health Care Support Worker to join their hospice at home team, providing high-quality palliative and end-of-life care. Candidates should have experience in healthcare, strong communication skills, and a commitment to patient dignity. The role requires flexibility, driving capabilities, and participation in a 24/7 on-call schedule.

Benefits

Workplace pension

Employee wellbeing programs

Access to clinical supervision

Training and educational opportunities

Qualifications

• Experience in a healthcare environment.
• Understanding of palliative care.
• Good verbal and written communication skills.

Responsibilities

• Support direct patient care in a palliative care context.
• Maintain confidentiality and accurate documentation.
• Communicate effectively with the nursing team and other professionals.

Skills

Flexibility

Communication

Teamwork

Time Management

Initiative

Education

NVQ Level 2

Care Certificate

Job description

The Rosemary Foundation is seeking an enthusiastic, committed, and motivated Bank Health Care Support Worker to join our friendly hospice at home team.

The Rosemary Foundation is a 24/7 nurse-led service providing palliative and end-of-life nursing care to adults with a life-limiting illness in their own homes, within a 15-mile radius of our base in Petersfield.

Candidates will need to be able to drive, have a current UK license, and access to a car. Experience in the care environment, confidence to work independently, and flexibility with working patterns, including night on-call shifts, are essential.

Candidates should be passionate about delivering high-quality palliative and end-of-life care to patients and their families.

The Rosemary Foundation offers access to a workplace pension, employee wellbeing programs, regular clinical supervision, training, and educational opportunities.

Main duties of the job

To work under the direction of a registered nurse, both independently and as part of the team. You will support the nursing team in delivering direct patient care to provide high-quality, holistic, palliative, and end-of-life care to patients and their families.

You will actively engage with colleagues, patients, families, carers, and volunteers.

Anticipate and respond to changing patient needs while maintaining their independence, privacy, and dignity.

Understand and promote infection control practices and policies.

Assist in implementing and delivering patient care under the supervision of a registered nurse.

Ensure patients' rights are respected and care choices are made with their consent.

Follow the patient's care plan, observe their condition, and report any changes to a registered nurse.

Provide support and information to patients, families, carers, and colleagues as appropriate within your role, skills, and knowledge.

Be responsible and accountable for the standard of care provided.

Follow guidelines for safe working practices and maintain a safe environment.

About us

The Rosemary Foundation is a nurse-led hospice at home team covering 700 square miles in East Hampshire.

We are a charitable organization, and all care and services are provided free of charge, funded by donations, community fundraising, and legacies.

We work closely with GPs, community nursing teams, and specialist palliative care teams to ensure high standards of end-of-life care for patients.

Job responsibilities

Learning and Development

Commit to annual staff appraisals, regular performance and competency reviews, and participate in educational programs to meet your development goals.

Engage in reflective practice and assess your professional competencies.

Complete the Care Certificate program via e-learning within required timescales.

Undertake statutory and mandatory training as required.

Professional

Maintain the values, vision, and aims of The Rosemary Foundation.

Practice confidentiality and maintain accurate, timely documentation.

Work safely within organizational policies, procedures, and guidelines.

Manage your time efficiently and be flexible with working patterns to provide a 24/7 service.

Work within your competencies and refer outside your scope to a registered nurse.

Participate in training and updates as required.

Treat everyone with respect and dignity.

Communication

Communicate effectively within your team and with the wider multidisciplinary team regarding patient and family care needs.

Communicate respectfully and confidentially with colleagues across the organization.

Alert the nurse in charge to urgent or sensitive matters and escalate when appropriate.

General Responsibilities

Uphold the values, vision, and aims of The Rosemary Foundation.

Undertake additional duties as discussed with your line manager to support the organization.

Represent The Rosemary Foundation in the community and on social media appropriately.

Adhere to all organizational policies and safeguarding policies, reporting concerns promptly.

This description may change according to the service needs, in consultation with the post holder.

Ensure personal safety and report health and safety concerns appropriately.

Flexibly undertake other duties as required, including project work and coverage for absences.

Person Specification

Qualifications

• Experience in a healthcare environment
• Understanding of palliative care
• Good verbal and written communication skills
• Basic IT skills
• Ability to take initiative
• Reflective skills and knowledge assessment
• Flexible and adaptable approach
• Teamwork skills
• Efficient time management
• Respectful and supportive attitude towards colleagues
• Professional, friendly, and positive demeanor
• Physical ability to perform care duties in patients' homes
• Ability to cover a 24/7 on-call rota
• Experience with end-of-life patients in generalist or acute settings
• NVQ Level 2
• Care Certificate

Disclosure and Barring Service Check

This post is subject to a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.